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Lead and build Decagon's enterprise support function end-to-end: resolve technical customer issues, stand up 24/7 incident response, create runbooks/SLAs/tooling, hire and scale the team, and feed customer insights back to Product and Engineering.

Design, build, and deploy scalable AI agents that handle complex customer interactions. Evaluate and integrate text and voice models at scale, identify cross-customer trends to improve the agent platform, and diagnose deep system failures to ensure reliable production performance.

The role involves cultivating relationships with senior executives, managing strategic partnerships, and driving Decagon's growth in the U.S. by leveraging executive networks across various sectors, including private equity and technology.

Manage full enterprise sales cycle for Conversational AI platform: generate pipeline via outbounding, qualify leads, negotiate and close deals (including seven-figure contracts), drive renewals, collaborate with cross-functional teams, and build C-suite relationships to shape GTM motion and customer success.

As a Senior Solutions Engineer, you will act as a technical advisor, integrating Decagon's AI solutions into customer environments and collaborating with sales teams to create tailored solutions.

As a Senior Research Engineer, you will lead the development of conversational AI models, improve core capabilities, and manage research projects from prototype to production.

Lead the development of Decagon's total rewards strategy, including compensation structures, benefits programs, and equity administration, while partnering with leadership and managing compliance.

The role involves building and evolving the developer platform, focusing on CI/CD automation, developer tooling, and improving observability and operational excellence.

As a Strategic Solutions Engineer at Decagon, you will integrate AI solutions into customer ecosystems, create tailored demonstrations, and advise enterprise clients.

As a Founding Salesforce Architect, you will design Salesforce solutions, oversee integrations, and establish best practices for Service Cloud to enhance customer support operations.