Top Tech Jobs & Startup Jobs

Provide escalated technical support and troubleshoot logs, APIs, and integrations while working with agentic AI infrastructure to improve resolution quality. Coordinate with Engineering and Product on incidents, maintain knowledge base, track recurring issues, and help onboard new team members.

Lead the Americas Customer Success organization to drive adoption, retention, and customer value across segments. Manage managers, operationalize CS strategy, mitigate renewal risk, enable executive engagement, and partner cross-functionally to scale AI-driven adoption and measurable outcomes.

Build and maintain document ingestion, processing, and extraction pipelines and platform APIs. Integrate AI providers, implement ML-powered extraction, ensure quality metrics, security, and compliance, and collaborate cross-functionally to deliver production-ready document intelligence services.

Manage a portfolio of LATAM audit accounts using direct audit experience to drive onboarding, adoption, QBRs, health monitoring, renewals, and expansion. Design audit-specific enablement, communicate ROI in audit terms, collaborate with Product and Sales, maintain accurate CRM and portfolio data, and act as an internal audit subject-matter resource. Conduct stakeholder conversations in Spanish where required.

Manage a portfolio of audit-focused accounts, drive adoption by mapping product capabilities to audit workflows, run onboarding/QBRs, monitor health and renewals, support expansion, and share audit insights cross-functionally to improve product and enablement.

Manage the end-to-end customer journey for DACH customers: onboard, drive adoption, run trainings and business reviews, create success plans, identify expansion opportunities, monitor health metrics, and collaborate with Product, Engineering, and Sales to ensure value realization and retention.

Lead and grow an engineering team building Excel-based AI agents that automate audit assurance workflows. Own architecture, reliability, observability, and scalability of agentic systems combining LLMs, document intelligence, and human oversight. Partner with Product and Design, drive technical direction, mentor engineers, and foster experimentation and operational excellence.

Drive revenue and grow DataSnippers Japan client base by identifying, negotiating, and closing enterprise software deals, managing full sales cycles, engaging internal teams, and building strategic customer relationships.

Lead UI and UX improvements across the product, evolve and own the design system, prototype rapidly (including AI-assisted prototypes), run and synthesize user research, collaborate with AI, frontend, PMs and engineers to deliver production-ready, accessible designs, and track the impact of design work.

Manage and grow a portfolio of Mid-Market and Enterprise customers through upsell, cross-sell, renewals, and expansion. Build multi-threaded relationships, align commercial strategies with customer priorities, collaborate with Customer Success and Product, forecast expansions, and exceed growth targets.