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Handles customer and internal telephone inquiries related to deposit and loan accounts, account maintenance, debit cards, online banking, mobile banking, and BillPay. Provides product and service information, resolves service issues, detects suspicious activity, identifies sales opportunities, and refers account openings to Personal Bankers. Supports branch operations, reports service concerns, assists with staff training, and may serve as shift lead during evening and weekend hours.

Profiles customers, recommends and opens loan and deposit products, prepares loan applications, performs teller and branch operations, balances cash and ledgers, maintains vault controls, completes follow-up and campaign calls, and refers customers to other banking services. The role requires sales performance, operational accuracy, customer service, SAFE Act mortgage licensing registration, and CARE certification within six months.

Handles inbound customer and internal telephone inquiries for deposit and loan accounts, account maintenance, debit card and online/mobile banking issues. Detects fraud per Financial Intelligence Group standards, provides written correspondence, recommends products, supports branch staff, assists training, and may act as shift lead. Uses customer service software and occasionally makes outbound calls.

The role involves overseeing the annual risk-based audit plan, managing audit performance, and ensuring compliance with internal and external standards while leading and developing staff.

The Data & Analytics Senior Analyst delivers analytical solutions, manages reports, collaborates with partners, and applies advanced analytics while ensuring compliance with bank policies.

Support preparation and analysis of financial statements and reports, perform account reconciliations, process accruals and adjusting entries, assist month-end close, support system/process improvements, and provide technical and interdepartmental financial support.

Plan and conduct risk-based internal audits of bank departments and processes to evaluate internal controls, financial reporting, regulatory compliance, and operations. Prepare audit programs, execute tests (including computer-assisted techniques), document findings, draft reports for management and the Audit Committee, supervise and develop audit staff, and communicate recommendations for corrective actions.

The Financial Planner II leads the business development for brokerage and insurance services, trains staff, and mentors licensed assistants. Responsibilities include client management, coaching, conducting seminars, and maintaining licenses while ensuring compliance with industry standards.

The Loss Mitigation Specialist coordinates FNMA loan functions, manages distressed loans, ensures compliance with guidelines, and communicates with borrowers to minimize non-performing loan losses.

Produce and maintain reports and dashboards, deliver analytical solutions and ad hoc projects under team leader direction. Build domain knowledge, learn bank data and platforms (BIC, Tableau), ensure data compliance, and collaborate with stakeholders.