Provide first-line customer support, resolve queries within SLAs, document interactions in HubSpot, assist with onboarding, and support transaction monitoring. The role also contributes to customer documentation, satisfaction improvements, reporting, and cross-functional projects in a regulated FinTech environment.

Perform initial and ongoing KYC/KYB and AML checks, verify customer identity and ownership, monitor transactions for suspicious activity, investigate and escalate alerts, maintain documentation and CRM records, and support onboarding improvements and stakeholder communication.