Manage a portfolio of over 270 member accounts, conduct reviews and renewals, identify upsell and cross-sell opportunities, recruit new members, maintain CRM sales pipelines, generate qualified leads, support debt management, and deliver high-quality customer service. The role also involves post-sale administration, meeting contact targets, attending training and industry events, and promoting Logistics UK services.

Handle inbound customer and member enquiries by phone and email, taking ownership through resolution. Support renewals, promote products and services, identify upsell and cross-sell opportunities, manage event and training bookings, assist with invoice queries, and maintain accurate CRM records. The role also requires meeting service levels, supporting colleagues, and delivering a professional customer experience.