Top Tech Jobs & Startup Jobs

Manage daily production for a business line to meet SLAs, handle client inquiries and escalations, hire/train and coach staff, monitor KPIs and production reports, identify process improvements, and collaborate with internal teams and vendors to resolve issues.

Lead and develop a team supporting corporate applications, oversee maintenance and enhancements, manage projects and escalations, drive automation and process improvements, report metrics, collaborate cross-functionally, coach and grow staff, and support change management and adoption.

Build, validate, and enhance operational reports and dashboards for Document Production and other operations. Extract, transform, and ensure data accuracy, analyze trends, provide insights, support ad-hoc requests, collaborate with stakeholders, and drive continuous improvement in reporting and presentations.

Receive, scan, inventory, reconcile, and prepare collateral files and shipments. Perform post-scan quality control, maintain accurate logs, manage undeliverable addresses, prepare outbound documents, and meet productivity and accuracy KPIs while complying with data security and company procedures.

Prepare and deliver accurate customer invoices, process payments, reconcile client accounts, resolve billing disputes, communicate with internal/external stakeholders, support automation testing, and perform related billing duties.