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Provide product support for BCAA’s insurance portfolio: maintain product documentation, support product lifecycle activities, research market and customer insights, analyze performance, collaborate cross-functionally, and assist with product enhancements and compliance to drive customer value and business outcomes.

Provide second- and occasional third-level administration for on-premises and AWS infrastructure, manage Windows Server/Active Directory and hybrid Office 365 services, automate tasks with PowerShell, follow ITIL processes, support patching and lifecycle activities, troubleshoot issues, document systems, and assist senior staff with enterprise IT solutions.

Support P&C pricing, underwriting and product development through data extraction, cleaning, actuarial analyses, rating model development, trend and loss ratio studies, and documentation. Collaborate with senior actuaries on research, predictive modeling, and decision support while progressing through CAS exams.