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Design and deliver scalable B2C and B2B commerce solutions for enterprise clients. Translate business requirements into architectures and implementation plans, support project delivery, identify technical risks, facilitate strategy workshops, and advise technical and business stakeholders. Collaborate with Sales, Customer Success, Product, and implementation partners while managing scope, timelines, budgets, and expected business outcomes.

Designs and delivers scalable B2C and B2B commerce solutions for enterprise clients. Translates business requirements into architectures and implementation plans, supports project delivery, identifies technical risks, facilitates strategy workshops, and advises client stakeholders. Collaborates with Sales, Customer Success, Product, and implementation partners while contributing to architectural standards and team improvement.

Own the full enterprise SaaS sales cycle across Mexico, from outbound prospecting and qualification through negotiation and contract close. Build pipelines, engage executive stakeholders, conduct discovery, deliver value-based presentations, manage forecasts and CRM updates, and collaborate with Solution Engineers, Marketing, and global teams. The role focuses on digital commerce solutions for enterprise retailers, brands, manufacturers, and distributors, requiring consultative selling, quota achievement, and strong pipeline generation.

Own and evolve VTEX’s shared compute platform, migrating workloads from AWS Elastic Beanstalk to EKS while maintaining reliability and zero downtime. Design scalable networking and load-balancing components, operate production infrastructure, participate in on-call rotations, and improve GitOps and infrastructure-as-code practices. Collaborate with multiple product and platform teams as a technical focal point for critical infrastructure.

Own Battle of Bats’ digital presence across Instagram and YouTube, producing short- and long-form video, match coverage, player stories, behind-the-scenes content, captions, and thumbnails. Drive audience growth and retention through engaging content series, working autonomously with founders. The role requires relocating, working in-office four days weekly, traveling to content and event locations, and attending the March 2027 cricket event.

Manage enterprise customer relationships across EMEA and APAC, serving as a trusted advisor on VTEX commerce solutions. Responsibilities include understanding client needs, developing tailored strategies, driving adoption and business outcomes, reducing churn, identifying upsell and cross-sell opportunities, expanding contract value, analyzing customer metrics, and supporting long-term retention and revenue growth.

Serves as the primary technical contact for strategic VTEX partners, advising on architecture, scalability, governance, security, and complex integrations. Delivers developer enablement and coaching, resolves escalated platform issues, supports innovation roadmaps, and owns the payment provider connector homologation process, including request assessment, prioritization, and process optimization.

Design and deliver scalable B2C and B2B commerce solutions for enterprise clients. Translate business requirements into architectures and implementation plans, support project delivery, identify technical risks, facilitate strategy workshops, and advise technical and business stakeholders. Collaborate with Sales, Customer Success, Product, and systems integrators while contributing to architectural standards and team knowledge sharing.

Own the full enterprise sales cycle for the VTEX CX Platform, from discovery and solution demonstrations through proposals, negotiations, and contract signature. Build consultative relationships, translate customer challenges into tailored AI and conversational commerce solutions, communicate ROI to technical and executive audiences, and identify account expansion opportunities. Collaborate with marketing, product, and post-sales teams to ensure successful handoffs and drive revenue growth.

Leads a platform engineering team responsible for SQL, NoSQL, search, and object storage systems. Owns storage architecture, capacity planning, reliability, performance, and resilience while building self-service tooling, integration libraries, APIs, and developer golden paths. Manages and mentors software and infrastructure engineers, establishes the storage roadmap, automates manual operations, and improves developer velocity across a large-scale platform.