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Lead architecture and build of an in-house agentic AI stack to replace third-party SaaS for claims adjudication, FWA detection, and provider network automation. Design backend pipelines for NHCX/FHIR, develop scalable distributed systems, deploy Vertex AI/Gemini models and agentic workflows, and deliver real-time risk scoring and provider trust signals while working onsite in Mumbai.

Lead design and delivery of a GCP-native, agentic AI insurance core replacing SaaS systems across product, pricing, quoting, underwriting, and policy accounting. Build multi-agent pipelines, RAG/LLM solutions, and secure, auditable architectures handling PHI/SPDI while integrating national healthcare exchanges.

As a Senior Officer at Prudential's Customer Contact Centre, you will provide exceptional customer service, handle inquiries, resolve issues, and support junior team members while ensuring customer satisfaction and trust.

The role involves overseeing IFRS17 reporting tasks, optimizing budgeting processes, performing financial assessments, and training junior team members.

The role involves handling incoming claims, registering claims in the system, scanning and uploading claim documents, and managing the claim logbook.

Provide Level 1 support for Microsoft Copilot users: troubleshoot login, access, and availability issues; assist with basic features; document incidents; maintain FAQs and escalate complex issues.

Provide actuarial insights on in-force business and claims through monitoring, analysis, and deep dives. Support reinsurance implementation, maintain governance and documentation, deliver decision-ready analytics, and collaborate with Claims, Underwriting, Finance and stakeholders to inform business planning and risk management.

Responsible for enhancing and maintaining Prudential's Core admin system, collaborating with teams, analyzing problems, and ensuring compliance with IT governance.

Lead a transformation to automation-first quality engineering: define enterprise QA strategy, build reusable automation frameworks and tooling, manage a pool of QA automation engineers, embed quality across squads, introduce quality metrics, and partner with engineering and SRE teams to reduce manual testing and raise engineering maturity.

This role manages high value insurance cases, overseeing coordination among stakeholders and ensuring compliance with regulatory standards while providing exceptional client service.