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Provides end-to-end technical support for global clients using Fluent Order Management. Responsibilities include troubleshooting post-implementation issues, resolving incidents within SLAs, automating monitoring, developing and testing enhancements, maintaining runbooks, analyzing operational trends, and communicating with client and IT stakeholders. The role requires rotational shifts and on-call support, along with hands-on experience in Java, GraphQL, REST APIs, Python, API testing, and CI/CD practices.

Leads enterprise MDM and PIM implementations by facilitating discovery, documenting requirements, designing data governance and migration strategies, configuring platforms, and managing UAT. Profiles legacy data, defines mappings and quality rules, maintains traceability, coordinates stakeholders and vendors, manages scope and defects, creates documentation, and trains client teams. The role requires rapidly mastering MDM platforms, using AI tools responsibly, and translating technical constraints into business terms.

Own ABM and demand generation programs targeting named accounts, from strategy and account tiering through multichannel campaign execution. Develop campaign copy, manage HubSpot workflows and attribution, coordinate BDR and sales outreach, use Clay for enrichment, and report on pipeline performance. The role requires data-driven optimization, agency management, and collaboration across marketing, sales, and external partners.

Designs, develops, and maintains automated tests for web applications, APIs, and enterprise platforms. Builds reusable frameworks, integrates testing into CI/CD pipelines, investigates failures, and improves regression coverage. The role also contributes to AI-assisted and agentic QA workflows, non-functional testing, quality metrics, reusable automation libraries, and QA standards while collaborating with engineering, product, and QA teams.

Owns the full lifecycle of multiple client programs and projects, serving as the primary client liaison. Responsibilities include scoping, scheduling, budgeting, resource allocation, risk mitigation, reporting, documentation, stakeholder communication, team leadership, performance feedback, project closeout, and identifying account-growth opportunities. The role requires experience with Agile and Waterfall methodologies, large-scale MDM, PIM, eCommerce and supply chain implementations, financial forecasting, and executive-level relationship management.

Designs and delivers Product Information Management solutions for multiple clients in a consulting environment. Defines solution architectures, data models, integrations, infrastructure, testing, performance optimization, governance, and implementation strategies. Leads solution reviews, client and partner training, resource management, and collaboration with project managers. Requires extensive Inriver PIM, data management, Java or comparable language, database, consulting, business analysis, and project team leadership experience. Travel is approximately 20%.

Designs, develops, configures, and supports enterprise-scale Fluent Commerce OMS solutions. Builds REST APIs, JSON integrations, webhooks, and asynchronous integrations with ERP, WMS, payment, CRM, loyalty, and eCommerce platforms. Responsibilities include testing, troubleshooting, production support, root cause analysis, code reviews, Agile ceremonies, and mentoring junior developers.

Designs, develops, tests, and deploys Syndigo MDM solutions for enterprise customers. Responsibilities include modeling product and party data, configuring workflows and business rules, building integrations and Marketplace Apps, implementing data onboarding and outbound interfaces, advising customers on solution design, mentoring junior developers, and leading development standards and project execution.

Leads the design, implementation, support, and technical delivery of enterprise Fluent Commerce OMS solutions. Manages OMS developers and integration engineers, reviews architectures and code, oversees integrations with payment, ERP, WMS, commerce, CRM, and loyalty platforms, and ensures scalable, secure, reliable systems. Translates client requirements into technical designs, supports workshops and presales, guides production incidents, and drives Agile delivery. Requires strong expertise in order lifecycle management, distributed order management, APIs, asynchronous integrations, troubleshooting, and retail ecommerce workflows.

Designs and delivers Master Data Management solutions for consulting clients. Responsibilities include defining architectures, developing data models, guiding governance and implementation strategies, validating infrastructure, coordinating testing and optimization, leading solution reviews, managing resources, and delivering training. The role requires extensive Riversand PIM, data management, Java or similar programming, database, consulting, business analysis, and project leadership experience, with approximately 20% travel.