Manage customer implementations from planning through setup and adoption, aligning configurations with business goals. Gather requirements, translate workflows into technical solutions, advise on best practices, and manage 15+ concurrent projects. Partner with stakeholders, Product, Development, and Customer Success teams to resolve issues, support complex configurations, advocate for product adoption, and identify expansion opportunities.

Lead Revenue Operations to unify pipeline from leads to renewals, build multi-touch attribution and forecasting, automate processes, apply AI to workflows, oversee Salesforce/HubSpot/data warehouse integrations, deliver executive dashboards, and manage a small RevOps team.

Lead full-cycle recruiting from outreach to offer for global hires. Partner with hiring managers to define needs, craft JD and offers, run proactive sourcing, manage candidate experience, and use hiring data to optimize pipeline and close candidates.