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The Sales Development Representative will generate and qualify new leads, conduct cold outreach, schedule meetings for the sales team, and manage CRM records. This role involves collaborating with sales and marketing teams to align messaging and tracking key performance indicators.

As a Tier One Customer Support Specialist, you will handle incoming support tickets, resolve straightforward technical issues, escalate complex problems, and maintain clear communication with customers to ensure high satisfaction levels.

The Customer Onboarding Specialist will guide new customers through the onboarding process, ensuring familiarity with ThriveCart's features. Responsibilities include conducting sessions for around 120 customers monthly, developing onboarding materials, providing ongoing support, and collaborating with teams to enhance customer satisfaction and gather feedback.