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The Solutions Consultant will manage customer journeys from initial conversations to deployment, collaborating with AEs to deliver tailored solutions and facilitate onboarding for enterprise clients.

Build and ship full-stack product inside an agent-driven workflow. Steer and verify LLM/agent output, harden systems (schema enforcement, validation, graceful degradation), improve code quality and tooling, and work across a shared TypeScript codebase (backend, web, mobile).

As a Customer Engagement Specialist, you will focus on customer experience, resolve support tickets, drive product adoption, and collaborate with product and engineering teams to enhance services while building guides and providing support to customers.

Build and ship integrations between Levelpath and enterprise systems (ERP, HRIS, SSO, ticketing, e-signature) using TypeScript/NestJS/Postgres. Lead technical customer calls, debug auth flows, guide GraphQL API adoption, harden data pipelines (validation, retries, idempotency), anchor US-hours on-call, and feed field learnings back into the agent-driven platform and tooling.

The Customer Support Operations Specialist will enhance customer experience by managing support tickets, migrating datasets, and improving product documentation while acting as a product expert.