Manage Consumer Opinion Center operations and staff in Richmond, ensuring compliance, quality, client satisfaction, scheduling, study setup, survey/ballot creation, reporting, and audit responses.

Provide on-site IT desktop, server, and network support for the Zurich site, acting as primary IT contact. Handle IMAC activities, endpoint deployment/imaging (Intune, SCCM/MECM, Autopilot), Active Directory and Windows Server tasks, Citrix and Oracle client support, basic SQL/ODBC configuration, local cabling and switch troubleshooting, ticket resolution, backups/restores, and ensure compliance with GxP and change-control procedures. Deliver onboarding and end-user training and coordinate with global IT teams for escalations.