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Provide technical analysis, troubleshooting, and resolution for Verint software issues reported by customers. Communicate status to meet SLAs, develop knowledge base articles, collaborate with internal teams, and support product and customer-facing teams through case lifecycle and occasional on-call rotations.

Lead consultant guiding customers to adopt and optimize conversational and generative AI solutions. Drive strategy, workshops, value realization, analytics, KPI monitoring, cross-functional issue resolution, and customer success across multiple engagements.

The Product Support Engineer resolves technical issues related to Verint software, assists customers and internal teams, and documents cases to maintain service standards. They ensure high customer satisfaction and may conduct internal training.

Drive new and expansion business across assigned Mid-Atlantic accounts by developing account strategy, prospecting, managing pipeline, delivering presentations/demos, closing complex enterprise software deals, and coordinating cross-functional teams to meet quarterly and annual quotas.

Provide front-line technical support for Verint CES software, troubleshoot customer issues, log interactions in Verint CRM, escalate to Product Support Specialists, manage CRM edits and permissions, and support on-call rotations to ensure issue resolution and customer satisfaction.

Lead systems engineering activities including architecture, requirements, integration, verification, and cross-functional coordination. Mentor junior engineers, drive technical decisions, and ensure system-level solutions meet customer and business needs.

Sell Verint solutions across the West territory, drive new and expansion business, manage executive relationships, build and maintain pipeline, conduct presentations/demos, coordinate with Pre-Sales/Channels/Support, forecast sales activity, and travel extensively to meet quota.

The Account Executive manages relationships with key public-sector accounts, driving revenue through strategic planning, needs analysis, and effective communication while achieving sales targets.

The HR Director will lead HR initiatives in Israel, ensure compliance with local laws, support hiring and performance management, and act as a trusted advisor to leaders while fostering a positive employee experience.

The Account Executive drives business growth in assigned accounts, focusing on new add-on sales and product expansion, while managing effective relationships with customers and internal teams.