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Leads enterprise AI engineering, MLOps, and platform teams; establishes AI standards, governance, guardrails, and Responsible AI practices. Oversees model development, deployment, monitoring, evaluation, automation, observability, and continuous improvement. Partners with architecture, risk, compliance, and business stakeholders on AI strategy and value delivery. Builds high-performing teams through mentoring, recruitment, and succession planning.

Leads enterprise application engineering across Modern Workplace, Contact Centre, and HR & Finance platforms. Sets engineering standards, governance, integration controls, roadmaps, and security guardrails while improving service quality, resilience, automation, and technical debt. Manages stakeholders and suppliers, develops high-performing teams, drives innovation, and aligns technology priorities with business strategy, customer outcomes, and commercial goals.

Owns end-to-end digital experimentation and conversion optimisation, including roadmap management, hypothesis development, test planning, stakeholder sign-off, measurement, analysis, and recommendations. The role uses qualitative and quantitative data, user research, web analytics, competitor insights, and A/B testing to improve ecommerce journeys, support new propositions and MVPs, and drive commercial performance.

Investigate and assess motor insurance claims involving contractual breaches, indemnity disputes, MIB claims, and selected high-value or peril-specific losses. Evaluate evidence, determine indemnification, pursue recoveries, communicate decisions empathetically, manage technically complex claims, use predictive analytics to identify riskier claims, and recommend process improvements while complying with legal and regulatory requirements.

Leads a team of risk analysts responsible for managing and optimizing the insurer’s telematics footprint. Identifies profitable growth opportunities, analyzes loss ratios and performance KPIs, develops underwriting risk controls, and makes portfolio recommendations. The role also requires strategic stakeholder engagement, team coaching, customer fairness oversight, and strong knowledge of insurance pricing, competitors, and underwriting principles.

Lead end-to-end UX/UI design from discovery through prototyping, delivery, and iteration. Partner with product and technical teams to produce user flows, wireframes, high-fidelity designs and interactive prototypes. Run usability testing and customer research, use data to validate concepts, simplify complex insurance and regulatory journeys, present evidence-based solutions to stakeholders, and integrate AI into design workflows to improve outcomes.

Develop and maintain scalable front-end applications using JavaScript and React.js. Collaborate with UX, backend, and product teams, write tests and documentation, participate in code reviews, support junior engineers, follow Agile/Scrum, and ensure customer- and regulatory-focused outcomes.

Design, build and support scalable Snowflake-based data platforms and automated data pipelines. Collaborate with stakeholders to apply SQL, Python and cloud (Azure) tooling, drive AI/ML and generative AI adoption, and implement MLOps and governance to improve performance, scalability, and operational efficiency.

Work as a test automation engineer on Agile sprint teams to define acceptance criteria, implement automated UI and API tests, manage test artifacts, and ensure work meets team definitions of ready and done. Collaborate on backlog, write Gherkin, and use CI/source control to deliver high-quality features.

The Senior Digital Engineer will provide leadership and deliver high-quality software changes across all aspects of the software development lifecycle while mentoring junior members and managing stakeholder expectations.