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Design, develop and deploy predictive pricing models and supporting pipelines for market pricing. Create tools, investigate new rating factors, translate model outputs into pricing strategies, maintain ML workflows, troubleshoot data/model/pipeline issues, and apply engineering best practices including Git, testing and documentation.

Conduct objective, evidence-led quality assessments of customer interactions and operational work across telephony, written and digital channels. Apply the Quality Assurance Framework consistently, escalate risks, support calibration and appeals, identify recurring findings, and provide actionable feedback to improve customer outcomes and operational standards.

The Senior Pricing Analyst will develop pricing strategies, analyze performance, collaborate with teams, and enhance pricing through data and insights. Key responsibilities include segmentation, optimization, and stakeholder consultation.

Lead and manage the Second Line Support team, ensuring effective incident triage, resolution and escalation. Maintain SLAs/KPIs, drive operational excellence, service improvements, automation and knowledge sharing, and ensure governance, compliance and high-quality documentation.

Support onboarding and ongoing development for Customer Claims colleagues by delivering training, coaching, workshops, and technical guidance. Use performance data and quality insight to identify capability gaps, maintain learning materials, and partner with leaders to improve capability and customer outcomes.

As a Motor Claims Desktop Engineer, you will assess vehicle damage remotely, review repair estimates for accuracy, manage claims cost, and support supplier audits. You will act as a subject matter expert, providing technical guidance and ensuring compliance with industry standards for a smooth claims journey.

Entry-level analyst role within a Pricing Academy to develop pricing, data and analytics skills. Responsibilities include analysing risk and pricing data, developing Python/SQL/Excel solutions, monitoring KPIs, collaborating with actuarial and underwriting, and owning pricing projects from concept to delivery. Structured training, mentoring, and cohort-based learning provided; hybrid work with weekly office attendance in Leicester or Bexhill.

Entry-level analyst role in a Pricing Academy to develop pricing, data and analytical skills. Analyse risk, pricing and claims data, build models, use Python/SQL/Excel, collaborate with actuarial and underwriting teams, own projects and present insights to influence pricing strategy and profitability.

Produce cloud usage and cost insights, monitor and analyse cloud infrastructure costs, recommend and track optimisation strategies (rightsizing, reserved instances), manage cloud budgets, and generate financial reports including cost allocation and chargeback.

Investigate and resolve customer complaints relating to motor claims, ensuring regulatory (FCA) procedures and company policies are followed. Deliver excellent customer service across contact types, own complaint cases, document investigations, make resolution decisions, and contribute to root-cause analysis and process improvements.