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Reviews client workflows for content moderation, ID authenticity and access, escalations, viral content, and dangerous organizations. Applies abuse policies using Hebrew language proficiency and cultural knowledge of the relevant region. The role requires quality-focused decision-making, critical thinking, collaboration, emotional intelligence, and clear communication. It is a full-time, permanent, onsite position in Dublin with four weeks of onsite training and rotating shifts.

Audits content moderation decisions, provides performance feedback, identifies policy and process gaps, coordinates training improvements, analyzes error trends, documents processes, and escalates policy issues. The role also mentors quality experts, supports improvement initiatives, and serves as a subject matter expert on content policies and operational guidelines. Fluency in Arabic and English, quality control experience, strong Excel skills, and careful analytical judgment are required.

Leads global organizational change initiatives by developing change frameworks, communication and engagement plans, readiness assessments, and change-control processes. Manages stakeholder adoption, resistance, operational risks, governance, compliance, and regional implementation alignment. Tracks adoption, readiness, and business-impact metrics while advising clients and coordinating transformation activities across multiple regions.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies client abuse policies with strong awareness of Hungarian cultural and regional context, making nuanced decisions on harmful or sensitive content. The role requires clear communication, critical thinking, emotional intelligence, teamwork, and process excellence. It is permanent, full-time, fully onsite in Dublin, with four weeks of onsite training and rotating shifts.

Provides Hebrew-language operational support by coaching and mentoring agents, assisting with onboarding and performance improvement, enforcing platform policies, investigating abuse reports, resolving account issues, and coordinating with training, quality, and operations teams. The role requires cultural awareness, empathy, strong communication, analytical reasoning, and knowledge of client products and community standards.

Supports Dutch-language operations by coaching and mentoring agents, providing real-time guidance, enforcing policies, investigating abuse reports, resolving account issues, and coordinating with training, quality, and operations teams. The role requires fluent Dutch and English, analytical ability, cultural awareness, at least two years of operations experience, and existing permission to work in Ireland. Trust and safety experience is preferred.

Manage commercial and client relationships for contact center accounts, including P&L ownership, forecasting, invoicing, growth opportunities, performance reviews, client satisfaction, budgets, contractual commitments, change control, and risk mitigation. The role requires coordinating internal and external stakeholders, resolving performance issues, supporting service recovery, delivering business reviews, and aligning account strategy with client objectives.

Respond to customer enquiries through inbound phone and email, assist with online orders and payments, protect confidential customer data, resolve concerns, escalate priority issues, and maintain a professional brand image. The role requires meeting performance targets, following procedures, collaborating with colleagues, improving service quality, attending training, and supporting customers in English and Gujarati.

Review and assess content moderation, identity verification, authenticity, access, and escalation workflows for policy compliance. Apply nuanced cultural and regional understanding when making decisions about harmful or sensitive content, including violence, self-harm, hate speech, fraud, exploitation, and sexual content. Collaborate with global operations teams, communicate decisions clearly, and maintain high process quality. This is a permanent, full-time, onsite role in Dublin with four weeks of onsite training.

Supports talent management across recruitment, onboarding, employee development, performance management, succession planning, leadership development, engagement, and retention. Coordinates end-to-end onboarding, probation monitoring, training programs, talent assessments, and internal recruitment pipelines. Analyzes talent metrics and employee feedback, reports insights to leadership, and recommends process improvements aligned with organizational goals.