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Conducts quality assurance evaluations for customer service operations, analyzes root causes and performance data, prepares QA progress reports, and serves as an escalation point and subject matter expert for process-related questions. The role also supports problem prevention and continuous improvement projects while ensuring client performance standards are met.

Lead innovation projects that improve customer and agent experiences through AI, new systems, channels, and process strategies. Responsibilities include cross-functional team leadership, stakeholder management, AI integration, journey optimization, trend monitoring, data-driven decision-making, and continuous improvement. The role requires coordinating resources across teams, implementing technology-driven solutions, and ensuring successful project outcomes and operational efficiency.

Provide first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolve inquiries about orders, accounts, and system usage; collaborate with internal teams; document interactions; manage escalations; meet service-level targets; and support continuous process improvements across multicultural markets.

Leads the global Learning and Development strategy for BFSI processes across regions and delivery centers. Oversees curriculum design, training delivery, governance, compliance, digital learning innovation, analytics, vendor partnerships, and global teams. Builds leadership pipelines, competency frameworks, and scalable learning solutions while aligning training with business, client, regulatory, and operational requirements.

Leads global digital transformation and optimization of contact center operations across multiple regions. Defines transformation roadmaps, establishes governance, drives automation and Lean Six Sigma improvements, standardizes service delivery, enhances customer experience, tracks KPIs and business value, and influences senior stakeholders to support transformation investments and adoption.

The HR Business Partner delivers operational HR support across onboarding, employee relations, performance management, absence and attrition management, engagement, rewards, learning, development, compliance, and workforce planning. The role advises managers and employees, supports disciplinary and grievance processes, coordinates recruitment and HR initiatives, analyzes workforce trends, manages leave and termination processes, and implements change and development programs within a contact center environment.

Respond to customer enquiries through inbound calls and email, support online ordering, process payments securely, resolve concerns, escalate priority issues, and maintain a professional brand experience. The role requires meeting performance targets, protecting customer information, collaborating with teammates, incorporating feedback, and continuously improving support quality. Candidates need strong communication, problem-solving, customer service, computer literacy, typing accuracy, and Mandarin language skills.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, prepares progress reports, supports process escalations, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement projects.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system-use inquiries; documents interactions; handles escalations; collaborates with internal teams; meets service-level targets; and contributes to process improvements. Requires English and Russian proficiency and 1–2 years of customer service, helpdesk, or shared service experience.

Provides first-line B2B customer support to business partners and distributors through email, chat, and phone. Resolves order, account, and system inquiries; documents interactions; collaborates with internal teams; manages escalations; meets service-level targets; and contributes to process improvements. Requires 1–2 years of customer service or helpdesk experience and fluency in English and German.