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Manage a Mandarin-speaking quality assurance team for business process outsourcing and contact center programs. Lead quality audits, automation, client and program engagement, and operational quality improvement initiatives. Set and execute site quality strategy, apply Lean Six Sigma, analyze data with Training teams, identify process pain points, and implement coaching and continuous improvement programs across regional or global operations.

Provide first-line B2B customer support through email, chat, and phone for orders, accounts, and system usage. Resolve inquiries, document interactions, manage escalations, meet service-level targets, collaborate with internal teams, and contribute to process improvements. Requires fluent written and spoken English and Arabic, strong communication and problem-solving skills, and comfort working in a fast-paced multicultural environment.

Provide first-line technical support to B2B clients, partners, and retail teams in Italian and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies abuse policies with awareness of Turkish cultural and regional context, evaluates nuanced policy decisions, and supports quality and process excellence. The role is fully onsite in Dublin, permanent, full-time, and includes rotating shifts and four weeks of onsite training.

Manage contact centre operations for campaign growth, quality improvement, service-level compliance, KPI performance, staffing, and client relationships. Lead team leaders and associates through hiring, training, coaching, performance management, employee engagement, and corrective action. Analyze operational reports, conduct client business reviews, resolve service-level issues, coordinate with support functions, and implement continuous-improvement plans and best practices.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, prepares progress reports, handles process escalations, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement initiatives.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare QA progress reports, resolve process-related questions, serve as a QA subject matter expert, and support problem prevention and continuous improvement projects.

Directly manages and develops a BPO operations team to meet campaign objectives and quality standards. Reviews performance reports, addresses agent performance issues, conducts daily team meetings, establishes priorities, adjusts processes in real time, monitors KPIs, and supports employee development through coaching, one-on-ones, quarterly reviews, talent management, and personal development plans.

Drive operational excellence across internal and client-facing teams using Lean Six Sigma methodologies. Analyze processes and data, identify improvement opportunities, develop business cases, design workflows, evaluate enabling technologies, and implement measurable process changes. The role includes stakeholder engagement, presentations, communication planning, project management, performance tracking, and supporting team members while collaborating across global operations and time zones.

Provide first-line technical support to B2B clients, partners, and retail teams in French and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; manage high-volume tickets; document interactions; collaborate with internal teams; and monitor open cases through resolution to ensure timely responses and client satisfaction.