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Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies abuse policies with awareness of Turkish cultural and regional context, evaluates nuanced policy decisions, and supports quality and process excellence. The role is fully onsite in Dublin, permanent, full-time, and includes rotating shifts and four weeks of onsite training.

Manage contact centre operations for campaign growth, quality improvement, service-level compliance, KPI performance, staffing, and client relationships. Lead team leaders and associates through hiring, training, coaching, performance management, employee engagement, and corrective action. Analyze operational reports, conduct client business reviews, resolve service-level issues, coordinate with support functions, and implement continuous-improvement plans and best practices.

Conducts quality assurance evaluations for customer service operations, performs root-cause and data analysis, prepares progress reports, handles process escalations, serves as a QA subject matter expert, and contributes to problem prevention and continuous improvement initiatives.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, prepare QA progress reports, resolve process-related questions, serve as a QA subject matter expert, and support problem prevention and continuous improvement projects.

Directly manages and develops a BPO operations team to meet campaign objectives and quality standards. Reviews performance reports, addresses agent performance issues, conducts daily team meetings, establishes priorities, adjusts processes in real time, monitors KPIs, and supports employee development through coaching, one-on-ones, quarterly reviews, talent management, and personal development plans.

Drive operational excellence across internal and client-facing teams using Lean Six Sigma methodologies. Analyze processes and data, identify improvement opportunities, develop business cases, design workflows, evaluate enabling technologies, and implement measurable process changes. The role includes stakeholder engagement, presentations, communication planning, project management, performance tracking, and supporting team members while collaborating across global operations and time zones.

Provide first-line technical support to B2B clients, partners, and retail teams in French and English. Troubleshoot device, application, login, pairing, app crash, and iPad issues; manage high-volume tickets; document interactions; collaborate with internal teams; and monitor open cases through resolution to ensure timely responses and client satisfaction.

Conduct quality assurance evaluations for customer service operations, analyze root causes and performance data, provide progress reports, resolve process questions, and serve as a subject matter expert. Participate in continuous improvement and problem prevention projects while supporting consistent performance standards across rotational shifts.

Processes and oversees the full payroll lifecycle, including onboarding, terminations, leave, payroll data entry, payslip distribution, reporting, and discrepancy resolution. Maintains accurate and confidential payroll records, manages employee queries and the payroll mailbox, ensures compliance with policies and deadlines, and supports payroll-related activities. Requires proficiency in Sage 300 People, Excel, data management, and payroll administration.

Responds to customer inquiries through inbound phone and email, assists with online orders, processes payments securely, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires meeting service KPIs, protecting customer information, collaborating with team members, incorporating feedback, maintaining current knowledge, and continuously improving customer support quality.