Top Tech Jobs & Startup Jobs

Analyze financial transactions to detect and prevent fraud, investigate incidents, document losses, identify root causes, improve controls, monitor emerging fraud trends, maintain industry intelligence networks, support fraud-risk infrastructure, and provide fraud-awareness training to business and support teams.

Leads country or subsidiary privacy, risk, and compliance programs. Responsibilities include maintaining privacy records and consents, reviewing client contracts and vendor due diligence, monitoring regulatory obligations, coordinating audits, implementing risk frameworks, evaluating controls, maintaining risk registers, reporting exposures, delivering training, and advising leadership on remediation and compliance improvements.

Reviews and moderates reported social media content for policy compliance, resolves user inquiries, supports online communities, and escalates complex or abusive-content issues. The role requires empathetic communication, sound judgment, analytical and critical-thinking skills, accurate typing, and knowledge of community standards. Moderators also identify trends, investigate account-support requests, improve workflows, and suggest scalable solutions to enhance user experience.

Provides customer support for an online shopping channel through inbound phone and email. Assists with orders and payments, protects customer information, resolves and escalates issues, manages customer concerns, meets performance standards, and contributes to continuous service improvement while maintaining a professional brand image.

Reviews content moderation, identity verification, authenticity, access, and escalation workflows for global operations teams. Applies abuse and safety policies to sensitive content, including violence, self-harm, hate speech, fraud, malware, exploitation, and sexual content. Makes nuanced decisions using Portuguese-language and regional cultural context, maintains process quality, and collaborates with operational teams. The role is permanently onsite in Dublin with full-time shift availability.

Respond to customer enquiries through inbound phone and email, assist with online orders and payments, protect confidential customer data, resolve concerns, escalate priority issues, and maintain high-quality support. The role requires professional communication in Mandarin and English, meeting performance targets, following client procedures, collaborating with team members, and continuously improving customer service skills.

Manage large-scale BPO client programs from end to end, ensuring service quality, KPI and SLA achievement, operational excellence, and client satisfaction. Lead cross-functional teams, manage budgets and resources, present performance updates, identify and mitigate risks, ensure compliance, and coach program team members. The role requires Mandarin and English fluency, remote work for six months, relocation to Johor, and shift flexibility.

Develop and maintain Power BI dashboards, automated reports, and SQL-based data solutions. Analyze complex datasets to identify trends and deliver actionable insights to senior business stakeholders. Ensure data accuracy, accessibility, integrity, and security while supporting process improvement and call center performance reporting using systems such as Avaya CMS and IEX6.

Conduct quality assurance evaluations for a customer service team, analyze root causes and performance data, prepare QA progress reports, resolve process questions, serve as a QA subject matter expert, and support continuous improvement projects.

Supervises and develops a customer service team, reviews performance reports, tracks agent performance issues, leads daily meetings, sets priorities, and implements process improvements. The role includes coaching, talent management, performance reviews, quality analysis, KPI monitoring, customer issue resolution, documentation, and collaboration across support and training teams. The supervisor must work rotating shifts, analyze customer data, communicate effectively, and drive team performance against business and campaign objectives.