Top Tech Jobs & Startup Jobs

Sources and attracts candidates through job boards, social media, professional networks, and direct outreach. Reviews applications, maintains talent pipelines, communicates with candidates, and updates ATS records. Partners with recruiters and hiring managers to meet staffing needs, supports employer branding, monitors recruitment trends, and ensures sourcing complies with privacy and equal employment regulations.

Respond to customer inquiries through inbound phone and email, assist with online orders and payments, protect confidential customer data, resolve concerns, escalate priority issues, and maintain service quality. The role requires professional communication in English and Khmer, adherence to policies and performance targets, teamwork, continuous learning, and a positive, empathetic approach when handling challenging customer interactions.

Provide first-line technical support to B2B clients, partners, and retail teams in Portuguese and English. Troubleshoot device and application issues, including login, crashes, pairing, and iPad problems. Manage high-volume tickets, accurately document interactions, monitor open cases, collaborate with internal teams, and ensure timely resolution and client satisfaction.

Provide employee support through phone, email, and chat, resolving inquiries about payroll, time off, leave, benefits, HR policies, and HR systems. Manage cases using Workday HCM and ServiceNow, handle sensitive issues confidentially, apply critical thinking to moderately complex inquiries, and ensure compliance with company procedures. The role requires English and Cantonese proficiency and is based in Penang, Malaysia.

Provides first-line technical support to B2B clients, partners, and retail teams in Arabic and English. Resolves device, application, login, pairing, crash, and iPad issues; documents interactions in ticketing systems; collaborates with internal teams; and monitors open cases through timely resolution and client satisfaction.

Supervise and develop a BPO team to meet campaign objectives, quality standards, and performance KPIs. Review performance reports, address agent issues, conduct daily team meetings, set priorities, and adjust processes based on real-time results. Coach agents through observation, talent management, one-on-one meetings, quarterly reviews, and development plans while maintaining operational performance.

Supervises and develops a customer service operations team by monitoring performance reports, coaching agents, tracking performance issues, conducting reviews, and implementing improvement initiatives. The role establishes daily priorities, manages KPI attainment, analyzes customer-related data, drives process changes, creates documentation, and communicates with internal teams and external partners in a fast-paced call center environment.

Partners with business leaders to deliver HR initiatives across onboarding, resourcing, employee relations, performance management, engagement, rewards, wellness, learning, retention, workforce planning, and compliance. Advises managers on disciplinary, grievance, incapacity, and industrial relations matters; supports recruitment and development programs; analyzes workforce trends; manages HR projects, policy deployment, leave, terminations, and employee queries while aligning people strategies with operational KPIs.

Drive operational excellence across internal and client-facing contact center operations using Lean Six Sigma. Identify and prioritize improvement opportunities, map and optimize processes, analyze data, build business cases, evaluate enabling technologies, and implement measurable solutions. Manage multiple projects, communicate recommendations to senior stakeholders, develop implementation plans, track results, and support team members. Flexibility to work UK and US hours is required.

Conducts quality assurance evaluations for call center operations, performs root-cause and data analysis, reports QA progress, resolves process questions, serves as a QA subject matter expert, and supports continuous improvement projects.