Top Tech Jobs & Startup Jobs

Manages workforce planning, forecasting, scheduling, real-time staffing, and resource allocation for customer center operations. Analyzes historical and real-time workload data, maintains forecasting models, monitors schedule adherence and service levels, and produces KPI reports. Leads workforce analysts, schedulers, and planners while collaborating with operations, recruitment, training, finance, and other stakeholders. Identifies process improvements, supports capacity planning, and ensures compliance with labor requirements.

Manage confidential employee data, document workflows, and HR-related cases using systems such as ServiceNow. Coordinate documentation in compliance with company policies, collaborate across teams to improve workflows, and support the People Operations team. The role requires strong English communication, Mandarin or another additional language, data administration and document management experience, attention to detail, and the ability to remain calm under pressure.

Supports creators in a gaming and UGC ecosystem by responding to inquiries, managing Discord communities, gathering feedback, coordinating game development tasks, tracking deliverables, and collaborating with internal teams to improve creator operations.

Provide first-line technical support to B2B clients, partners, and retail teams in Dutch and English. Resolve device, application, login, pairing, crash, and iPad issues; document interactions in ticketing systems; collaborate with internal teams; and monitor open cases through timely resolution and client satisfaction.

Sources and attracts candidates through job boards, social media, professional networks, and direct outreach. Reviews applications, maintains talent pipelines, communicates with candidates, and updates ATS records. Partners with recruiters and hiring managers to meet staffing needs, supports employer branding, monitors recruitment trends, and ensures sourcing complies with privacy and equal employment regulations.

Respond to customer inquiries through inbound phone and email, assist with online orders and payments, protect confidential customer data, resolve concerns, escalate priority issues, and maintain service quality. The role requires professional communication in English and Khmer, adherence to policies and performance targets, teamwork, continuous learning, and a positive, empathetic approach when handling challenging customer interactions.

Provide first-line technical support to B2B clients, partners, and retail teams in Portuguese and English. Troubleshoot device and application issues, including login, crashes, pairing, and iPad problems. Manage high-volume tickets, accurately document interactions, monitor open cases, collaborate with internal teams, and ensure timely resolution and client satisfaction.

Provide employee support through phone, email, and chat, resolving inquiries about payroll, time off, leave, benefits, HR policies, and HR systems. Manage cases using Workday HCM and ServiceNow, handle sensitive issues confidentially, apply critical thinking to moderately complex inquiries, and ensure compliance with company procedures. The role requires English and Cantonese proficiency and is based in Penang, Malaysia.

Provides first-line technical support to B2B clients, partners, and retail teams in Arabic and English. Resolves device, application, login, pairing, crash, and iPad issues; documents interactions in ticketing systems; collaborates with internal teams; and monitors open cases through timely resolution and client satisfaction.

Supervise and develop a BPO team to meet campaign objectives, quality standards, and performance KPIs. Review performance reports, address agent issues, conduct daily team meetings, set priorities, and adjust processes based on real-time results. Coach agents through observation, talent management, one-on-one meetings, quarterly reviews, and development plans while maintaining operational performance.