Top Tech Jobs & Startup Jobs

Investigate suspected economic crime and fraud cases for Nationwide through inbound and outbound calls. Assess customer and third-party risks, make independent risk-based decisions, document findings, escalate cases, and communicate outcomes to customers and stakeholders. The role also involves following regulatory procedures, managing team mailboxes, supporting colleagues with specialist guidance, and working within defined timescales and approval limits.

Provides real-time coaching to agents, investigates user reports, escalates abusive content, and supports policy and standards rollouts across Quality, Training, and Operations. The role requires fluent Italian and English, strong cultural awareness, excellent communication skills, and at least two years of experience in a shared services or BPO environment. This is a full-time, on-site position in Dublin.

Audits content moderation decisions, provides actionable feedback, interprets quality and policy data, conducts root-cause analysis, escalates policy issues, mentors quality experts, supports training, and develops market-specific process improvements. The role requires fluency in Iraqi Arabic and English, quality control experience, strong Excel skills, attention to detail, critical thinking, and independent work in a fast-paced environment.

Handle inbound customer calls, identify needs, recommend products and services, convert support interactions into sales opportunities, troubleshoot issues, and achieve sales and service metrics. The role requires excellent English, consultative selling, strong communication, target orientation, and flexibility to work rotational shifts in a high-volume environment.

Manage a portfolio of content creators, serving as a trusted consultant to increase platform usage and adoption of tools. Identify partner needs, connect them with relevant platform features, manage high-volume outreach through video, email, and phone, and follow up on opportunities over time while meeting individual and team performance targets.

Handles inbound customer interactions through calls and digital channels, providing product support while identifying and converting sales opportunities. Uses a consultative approach to understand customer needs, troubleshoot products, resolve issues, and recommend paid solutions. The role requires meeting conversion, sales, customer satisfaction, and first-call-resolution targets in a high-volume environment while maintaining strong customer rapport and service quality.

Responds to customer enquiries through inbound phone and email, supports online orders and payments, protects confidential information, resolves concerns, escalates priority issues, and maintains a professional brand experience. The role requires Cantonese and English communication, adherence to service policies, achievement of performance targets, collaboration with teammates, and continuous learning and process improvement.

Reviews, classifies, and removes user-uploaded content according to client policies and community guidelines. Maintains quality and KPI targets, escalates cases appropriately, protects customer information, completes ongoing training, and handles potentially sensitive or graphic content while working rotational shifts.

Reviews, classifies, removes, and escalates user-generated content according to client policies and community guidelines. Maintains quality and KPI performance, protects confidential customer information, completes ongoing training, and follows operational procedures. The role requires rotational-shift availability and the ability to handle disturbing or graphic content in an on-site work environment.

Provides customer support for an online shopping channel through inbound phone and email. Assists with online orders and payments, protects confidential customer information, resolves concerns, escalates priority issues, meets performance targets, and helps improve service quality. Requires professional communication, empathy, active listening, problem-solving, Tagalog proficiency, B2-level English, basic computer skills, and accurate typing.