Top Tech Jobs & Startup Jobs

Provides live chat support by managing multiple customer conversations, resolving issues at first contact, documenting interactions, navigating internal systems, and assisting vulnerable customers with empathy. The role requires excellent written English, strong typing skills, multilingual capability in Spanish, Italian, or Portuguese, and flexibility to work rotating 24/7 shifts in a Dublin office.

Handles inbound customer inquiries across phone, email, and chat; resolves complaints, supports retention, converts quotes into sales, cross-sells products, and provides tailored product guidance. The role requires meeting service-level agreements and quality standards, protecting vulnerable customers, following regulatory and organizational policies, and collaborating with colleagues to resolve complex issues.

Provides real-time support, coaching, and mentoring to German-speaking customer service agents. Enforces policies, investigates account and abuse reports, reviews production work, supports corrective action plans, and collaborates with training, quality, and operations teams. The role requires fluent German and English, strong analytical and interpersonal skills, cultural awareness, and at least two years of operations experience in a shared-services, BPO, or comparable environment.

Provides inbound financial and motor insurance customer support, resolves queries, manages vulnerable customers, retains business, identifies new opportunities, and strives for first-call resolution. The role requires regulatory compliance, accurate information gathering, customer administration, product processing, escalation of issues, and collaboration with colleagues. Candidates should have 6–12 months of relevant BPO, insurance, financial services, or regulated-industry experience, strong communication skills, computer literacy, and a Matric qualification.

Manage BPO contact center operations, performance, staffing alignment, process excellence, and tactical initiatives. Coordinate with training, hiring, workforce management, analytics, and product teams; analyze customer feedback and business results; develop action plans and customer campaigns; maintain client engagement; and report performance across weekly, monthly, and quarterly business reviews.

Provides inbound financial and motor insurance customer support, resolves queries, manages vulnerable customers, retains policyholders, identifies new business opportunities, and strives for first-call resolution. The role requires accurate administration, product processing, regulatory compliance, customer rapport, and collaboration with service colleagues. Advisors must meet service, quality, campaign, and performance targets while delivering empathetic, professional assistance in a fast-paced regulated environment.

Manage end-to-end recruitment, including sourcing, screening, interviewing, offer negotiation, onboarding, and candidate engagement. Partner with hiring managers and stakeholders across multiple functions and levels, manage high-volume and specialist hiring, build talent pipelines, provide market insights, and track recruitment metrics. Maintain accurate records and ensure compliance with company policies and employment regulations.

Monitor and investigate credit and debit card cases for fraudulent activity using the Falcon Fraud Detection System. Handle inbound and outbound high-volume calls, process lost or stolen account reports, verify account activity, document findings, identify fraud patterns, and take preventive action. Representatives must meet performance standards, follow procedures, communicate professionally, manage multiple applications, and respond effectively to changing fraud trends and high-risk situations.

Handles inbound and outbound calls related to credit and debit account fraud. Reviews Falcon Fraud Detection System cases, identifies suspicious activity and fraud patterns, processes lost or stolen account reports, verifies transactions, documents account actions, and escalates emerging risks. The role requires accurate case handling, adherence to knowledge base procedures, multitasking across applications, performance against call-center standards, schedule flexibility, and professional communication with members and internal teams.

Handles customer collections and delinquency accounts by providing empathetic guidance, negotiating repayment solutions, preventing write-offs, and meeting client-specific quality and performance standards. The role requires managing customer contacts across multiple systems, maintaining compliance, understanding financial circumstances, promoting relevant services, and supporting ad hoc business tasks.