Top Tech Jobs & Startup Jobs

Provide in-branch, phone and online customer support handling transactions, queries and product guidance. Deliver accurate, secure service, follow processes, escalate issues, and support colleagues to ensure excellent customer experiences and promote digital tools.

Lead design and delivery of AWS-based Amazon Connect contact centre solutions. Provide technical leadership, produce HLD/LLD, integrate conversational/chat platforms, support live services, and improve CI/CD, automation, monitoring, and resilience within an Agile squad.

Lead quality, governance, risk, MI/reporting, workforce planning and operational resilience across Business Banking Operations. Manage a team of Quality & Risk Operations Managers, embed governance and control frameworks, provide insight to senior leaders, support large-scale change and ensure regulatory compliance while driving continuous improvement and better customer outcomes using data and automation.

Lead infrastructure and operational resilience projects delivering disaster‑recovery‑ready databases and resilient architectures. Manage multi-million-pound budgets and large teams, oversee design-to-deployment lifecycles, enforce governance, drive cloud adoption and database modernisation, manage suppliers, report progress, mitigate risks, and embed AI-driven process improvements to ensure high availability and regulatory compliance.

Provide front-line branch and phone support to customers: handle transactions, answer queries, guide customers to products and digital tools, follow processes to protect customers, and collaborate with colleagues to deliver excellent service in a busy branch environment.

Lead Operational Excellence for Business Banking: design and execute change governance, assess impact, oversee delivery across complex programmes, manage Operational Excellence managers, mitigate risk, improve customer and colleague experience, and use data and tooling to embed continuous improvement.

Lead end-to-end fulfilment for Everyday Banking and Lending, ensuring excellent customer service, operational efficiency, risk and governance compliance. Drive process simplification, performance improvement, and change delivery while managing and developing Operations Managers and large teams. Collaborate with cross-functional stakeholders and third-party providers to embed resilience, controls, and consistent customer outcomes.

Provide in-branch and remote customer support across phone, video and face-to-face channels. Identify customer needs, explain Nationwide products (cards, loans, insurance, accounts), refer to specialists for complex cases, support vulnerable customers, and act as a branch SME to coach colleagues and deliver excellent service using digital tools.

Lead origination, structuring and execution of complex senior debt transactions for mid-market Manufacturing, Industrials & Defence clients across the UK. Manage full deal lifecycle, build sponsor, corporate and adviser relationships, deliver income growth and risk-adjusted returns, and provide internal leadership and mentorship to grow the Strategic Finance franchise.

Provide in-branch, phone and online customer service: handle transactions, answer queries, guide customers to appropriate products and digital tools, follow processes, spot and escalate issues, and support colleagues to deliver excellent customer experiences.