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Lead large-scale healthcare software implementations across NHS Trusts, hospitals, and healthcare organizations. Manage projects from initiation through customer acceptance and support handover, including planning, governance, budgets, risks, issues, schedules, reporting, supplier coordination, and customer meetings. Ensure contractual, quality, and timeline compliance while improving project management processes. The role requires healthcare-sector delivery experience, PRINCE2 certification, Microsoft Project expertise, AI awareness, and UK and Ireland travel.

Supports complex sales engagements for Clinisys laboratory solutions by assessing customer workflows, developing solution recommendations, proposals, presentations, and migration strategies. Partners with sales, marketing, services, and product teams; coordinates demonstrations and conversion timelines; creates customer-facing collateral; analyzes customer data with AI-enabled tools; and provides product feedback. Requires strong communication, organization, presentation, influence, and solution-learning skills.

Develop PL/SQL queries and functions, configure Telerik reports, and build AI-assisted reporting solutions within a LIMS platform. Test and demonstrate completed work, resolve project issues, support client workflows, and provide technical guidance. Collaborate with consultants, improve processes, manage project priorities, and maintain strong customer satisfaction. The role requires substantial experience with LIMS/LIS systems, Oracle databases, C#, report-writing tools, and healthcare laboratory interfaces such as HL7.

Administer and develop Oracle database environments across development, testing, and production. Responsibilities include installation, configuration, patching, performance tuning, security, backup and recovery, migrations, incident resolution, PL/SQL development, deployment scripting, and production support. The role requires expertise with Oracle RAC, Grid Infrastructure, ASM, RMAN, Data Pump, SQL optimization, and highly available mission-critical systems while collaborating with development, QA, infrastructure, support, and product teams.

Designs and leads production AI, GenAI, LLM, RAG, and agentic solutions integrated with LIMS/LIS platforms. Architects secure Azure-based systems, data pipelines, APIs, and model lifecycle operations in regulated healthcare and laboratory environments. Partners with product, engineering, UX, data science, and clinical teams to deliver automation and explainable AI capabilities. Provides technical leadership, mentoring, architecture standards, proof-of-concept development, and cross-team guidance.

Designs, maintains, and executes manual and automated tests across web, desktop, API, and database applications. Develops TypeScript and .NET automation, validates SQL Server and Oracle data, integrates tests into Azure DevOps CI/CD pipelines, analyzes defects, and supports risk-based testing. The role collaborates across Agile teams, applies healthcare and scientific domain knowledge, documents requirements traceability, and coaches less experienced analysts. Familiarity with AI-driven testing, UiPath, healthcare workflows, HIPAA, and performance testing is beneficial.

Leads strategic enterprise accounts, driving software adoption, expansion, retention, and value realization. Develops multi-year growth and transformation roadmaps, manages executive relationships, establishes governance, and orchestrates cross-functional teams across sales, product, engineering, services, and support. Uses AI-enabled analysis and workflows to improve planning, risk management, forecasting, communication, and customer outcomes.

Designs, configures, and deploys Clinisys LIMS solutions for healthcare and laboratory customers across the UK and Ireland. Leads workflow analysis, solution design, implementation, validation, testing, go-live, integrations, and transition to support. Serves as a technical advisor, collaborates with customers and delivery partners, drives standardization and continuous improvement, and identifies opportunities to use AI for automation, efficiency, data quality, and decision support.

Designs, delivers, and improves employee onboarding, technical training, role-based curricula, and workforce-readiness programs for Global Support. Responsibilities include instructional design, facilitation, learning analytics, content governance, LMS administration, stakeholder consulting, and compliance with quality and regulatory standards. The role also develops AI-assisted learning workflows and evaluates training effectiveness. Requires collaboration with technical subject matter experts and cross-functional leaders, with up to 20% domestic and international travel.

Serve as a strategic FP&A partner to Global Development and Platform Engineering, owning global reporting, cloud and engineering cost analysis, forecasting, and Power BI dashboards. Deliver executive-ready insights, drive cost efficiency and forecast accuracy, lead cross-functional analytics initiatives, improve data governance in NetSuite/Power BI, and implement AI-enabled analytics and automation. Requires stakeholder collaboration and process improvement to align technical execution with financial objectives.