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The Virtual Tech Assistant provides live technical support during depositions, ensuring a smooth experience for clients using Steno's technology. Responsibilities include troubleshooting video/audio issues and ensuring client satisfaction through effective communication.

Own cross-functional provider operations programs, strategic planning, and operational excellence. Lead quarterly initiatives, improve scalable processes, coordinate pillar leaders and partners, manage project managers, track outcomes, identify risks, and evaluate automation opportunities. The role requires influencing without formal authority, making data-informed decisions amid ambiguity, and improving operational efficiency, coverage, quality, retention, and growth.

Manages daily accounts receivable and collections, including contacting clients, sending statements, reconciling billing issues, and maintaining relationships with outstanding accounts. Collaborates with Billing and Account Management while providing hospitality-focused service. The role requires strong Excel skills, organized process management, independent problem-solving, and comfort working remotely with phone, email, and collaboration tools.

Build and own analytics for Provider Operations, including funnel, coverage, quality, tiering, retention, forecasting, and rate strategy. Develop dashboards, recurring reports, quality frameworks, and forecasting models that support operational decisions. Partner with Recruiting, Calendar Operations, Product, Engineering, and Data teams to improve tools and instrumentation. Present actionable insights to leadership and drive adoption.

Partners with Operations leaders and frontline managers on workforce planning, performance management, employee relations, organizational growth, and people risks. Coaches managers, adapts people programs to operational needs, uses workforce data to identify trends, and advises senior leaders on people decisions. The role also represents the People team in Operations planning and feeds operational insights back into centralized people programs.

Manage and prioritize a high-volume scheduling queue for provider operations. Coordinate calendars and appointments, communicate with reporters and internal teams, document updates accurately, handle last-minute changes, complete timely follow-ups, and escalate issues when needed. The role requires dependable attendance, strong organization, clear communication, and comfort using scheduling platforms, ticketing systems, and cloud-based tools. It is fully remote but requires Pacific Time availability from Monday through Friday, 9:00 a.m. to 5:30 p.m.

Leads strategic and business operations for Litigation Support, partnering with leadership on priorities, reporting, process design, quality, hiring, team transitions, and growth. Owns cross-functional projects, operational improvements, SLA and productivity frameworks, executive reporting, product and technical requirements, and expansion into new jurisdictions. Develops expertise in court filing and Service of Process rules to create scalable workflows, SOPs, training, and playbooks.

Coordinates litigation support operations by triaging and routing tickets, managing Zendesk and phone communications, monitoring job milestones, requesting vendor updates, and keeping clients informed. Resolves cross-functional issues, escalates urgent requests, maintains accurate case records, and supports knowledge-base and meeting-note projects. The role requires organized, precise handling of high-volume, deadline-driven workflows and familiarity with legal documents and eFiling or case-management platforms.

The Revenue Operations Manager supports the Outside Sales organization by optimizing HubSpot workflows, maintaining data hygiene, and building pipeline, forecast, and performance dashboards. The role partners with Sales Directors on territory planning, target setting, activity management, sales processes, and operational bottlenecks. Responsibilities also include documentation, training, new-hire onboarding, and cross-functional alignment of sales systems and standards. This remote individual contributor role requires strong analytical, organizational, communication, and CRM skills.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.