Owns day-to-day B2C order management across fulfillment centers and marketplaces. Responsibilities include order release, fulfillment tracking, SLA compliance, backlog and exception management, KPI reporting, marketplace appeals, partner coordination, root-cause analysis, corrective actions, and SOP documentation. The role requires proficiency with OMS, WMS, marketplace tools, Google Sheets, operational dashboards, fulfillment processes, and logistics stakeholder coordination.

Plan, execute, and optimize paid media campaigns across Google, Facebook, marketplaces, and TikTok for e-commerce clients. Manage budgets, develop media plans and KPIs, monitor campaign performance, analyze results, and deliver recurring reports with actionable recommendations. Collaborate with internal teams, clients, marketplaces, and agencies to achieve performance targets, resolve issues, and improve customer outcomes.

Supports brand account management and daily social commerce operations across TikTok Shop, Shopee, and Lazada. Responsibilities include campaign coordination, product listing and voucher checks, livestream readiness, creator and content tracking, performance reporting, competitor monitoring, issue escalation, and cross-functional collaboration with creative, MCN, and production teams. The role requires strong organization, attention to detail, basic metrics knowledge, and proficiency with spreadsheets and marketplace tools.