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Support clinics to implement and optimize MEDFAR's web-based EMR by assessing client needs, planning deployments, configuring interfaces, conducting remote and on-site training, creating project reports and presentations, providing ongoing support, and improving clinical processes.

Coordinate technical support operations by maintaining tools, documenting procedures, optimizing processes, producing dashboards and forecasts, supporting staffing and budgets, participating in quality/ISO initiatives, training new hires, and providing occasional frontline support to ensure service quality and operational efficiency.

Sell MEDFAR's MYLE EMR to frontline healthcare clinics in Ontario by prospecting, demonstrating product functionality, developing territory, managing customer relationships, coordinating demos, collaborating with internal teams, and supporting upsell and quota attainment. Frequent in-person travel within the Ontario Health East region and strong follow-up and relationship-building skills required.

Own and improve Technical Support operations by configuring support tools, documenting procedures, identifying process improvements, maintaining dashboards and forecasts, analyzing performance metrics, supporting ISO/QA initiatives, onboarding staff, and providing ad-hoc operational support including calls and emails.

Provide phone and email technical support for MEDFAR's MYLE EMR, diagnose billing and software issues, resolve or escalate tickets, collaborate with technical teams, and contribute to the knowledge base and process improvements. Support coverage includes varied shifts and occasional on-call/night work.

Provide phone and email technical support for the MYLE EHR: troubleshoot issues, identify root causes, propose solutions, escalate complex tickets to engineering, collaborate with support team, and contribute to the knowledge base. Role includes shift work, hybrid/remote arrangement, and progression from Associate to Specialist levels.

Own reliability, security, and continuity of Medgen production environments. Manage Windows and Linux servers, HA configurations, backups, DR, deployments, and CI/CD automation. Coordinate vulnerability assessments, incident response, cloud/hybrid evaluations, and infrastructure modernization.

Own reliability, security, and continuity of Labgen production: manage Windows/Linux servers, HA, networking, backups/DR, production deployments, CI/CD, monitoring, cloud evaluation, incident response, vendor relations, and compliance.

Senior software developer responsible for designing, building and maintaining secure healthcare system integrations using HL7 and FHIR. Develop and support APIs, collaborate with clinical stakeholders, ensure regulatory compliance and system stability, document solutions, and lead integration projects.