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Delivers strategic and commercial consulting projects across energy and natural resources, with a focus on Gas and LNG. Responsibilities include advanced modeling, data analysis, market assessment, client presentations, report development, workstream ownership, stakeholder engagement, and project delivery. The role requires translating complex data and industry insights into actionable client recommendations while contributing to consulting methodologies and managing deadlines.

Leads the global Customer Success function by building scalable processes, systems, playbooks, and operating models. Owns onboarding, adoption, engagement, retention, value realization, customer health, and advocacy across enterprise accounts. Partners with Sales, Product, and Research to improve commercial outcomes and customer experience. Manages and develops Customer Success leaders and specialists while establishing performance metrics, reporting, compensation plans, and career paths.

Drive growth and adoption of Oils & Chemicals market intelligence solutions across strategic customer segments. Identify and develop new opportunities, expand existing accounts, support sales cycles, deliver product demonstrations, maintain territory plans and CRM forecasts, and collaborate with Account Management, Product, Research, Consulting, Customer Success, and Marketing. Serve as an industry subject-matter expert and trusted advisor while informing product development and supporting launches.

Supports and configures the global Workday platform, resolving incidents, maintaining user access and data, delivering enhancements, supporting releases and integrations, and participating in larger projects. Translates business requirements into functional designs, performs testing, maintains process documentation, supports audits, and ensures data privacy and governance. Requires strong stakeholder communication and expertise across Workday HCM, Compensation, Recruiting, and Talent Optimization.

Summer 2027 internship with Wood Mackenzie's Supply Chain Consulting team. Interns will work with analysts and consultants on energy and natural resources industry challenges, contribute to research projects, develop commercial and analytical skills, and gain insight into supply chain and procurement strategies. The role involves collaboration with global stakeholders, problem-solving, client-focused analysis, and professional development.

Sell Wood Mackenzie products to natural resources customers through consultative solution selling. Build deep product expertise, deliver demos and POCs, manage accounts and pipelines, collaborate cross-functionally, and drive revenue growth while representing the company at industry events.

Support global steel alloys research by analysing molybdenum markets and modelling chromium extractive/refining assets. Produce publications, maintain Excel models, gather industry intelligence, engage clients, and support sales and consultancy activities.

Manage and grow a portfolio of global banking and financial institution accounts. Protect and expand recurring revenue through strategic account plans, executive stakeholder engagement, cross-sell/upsell, pipeline management, and close complex renewals. Collaborate with product, research, consulting and customer success teams to deliver value and represent Wood Mackenzie at client events.

As a Customer Success Manager, you will engage with clients in energy trading, execute QBRs, develop customer success plans, and ensure smooth onboarding and training to maximize tool usage and engagement.

Lead execution of integrated B2B campaigns across email, paid channels, SEO/SEM, events and webinars. Manage campaign workflow, asset deployment, audience targeting, lead handoffs and performance tracking to drive MQLs, SALs and pipeline contribution while collaborating with sales, product, digital and operations.