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The Account Manager I will be responsible for client retention and relationship management, overseeing client operational requests, facilitating communication, and ensuring exceptional client experiences. This role involves coordinating with internal teams, managing accounts to prevent attrition, and developing processes to enhance efficiency.

The Account Manager will manage client relationships, ensuring 100% client retention, and improve client experiences. They will oversee client operational requests, facilitate meetings, coach clients on best practices, and enhance communication between account teams while focusing on process improvement and quality standards.

The Account Manager Core will be responsible for managing a diverse client portfolio, ensuring 100% client retention, executing transactions, and providing exceptional customer service. They will engage with clients and internal teams, facilitate meetings, and help clients optimize their operations. The role requires strong relationship-building skills and the ability to manage multiple priorities in a fast-paced environment.

The Program Specialist will manage client accounts including activation, contract execution, and lifecycle management. Responsibilities include client support, process improvement, data integrity, and reporting. The role requires strong problem-solving skills, effective communication, and the ability to multitask and work cross-functionally to resolve issues and meet client needs.

The Response Support Specialist provides helpdesk support for MAP & Collision services, resolving issues for internal and external clients. Responsibilities include handling service requests, evaluating client profiles, providing performance reports, and acting as a liaison between departments to enhance customer satisfaction.

The Compliance Specialist I manages transactional processes for vehicle paperwork and registration renewals. Responsibilities include cultivating relationships with DMVs, ensuring legal compliance for fleet vehicles, processing renewals accurately, and resolving discrepancies. The role involves flexibility in team assignments to optimize customer satisfaction.

The Compliance Specialist II manages transactional tasks within the Compliance Services team, including processing vehicle paperwork and registrations. They build relationships with DMVs and vendors, create SOPs, research legislative changes, and provide training to new specialists while monitoring workflow and client issues.