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Leads the client services and account management organization, overseeing managers and a large client-facing team. Drives customer service strategy, retention, satisfaction, onboarding, escalations, performance management, training, recruiting, and continuous improvement. Partners cross-functionally with Operations, Product, and Sales to improve service models and delivery. Owns performance metrics, departmental reporting, employee engagement, and leadership development while serving as a client services subject matter expert.

Supports clients and drivers with vehicle title, registration, violation, and toll-management inquiries. Researches and resolves requests through phone, email, and Salesforce; coordinates with licensing agents, dealerships, and internal teams; manages escalated issues; and provides guidance, training, and follow-up. Maintains knowledge of jurisdictional requirements and assists with compliance processing, including mailing, fee entry, and registration intake during peak periods.

Provides high-volume support to clients and drivers through phone, email, and internal applications. Manages service requests, vehicle and driver tasks, CRM records, reports, follow-ups, and escalations while meeting Salesforce KPIs. Partners with account managers and operational teams to resolve issues, improve fleet efficiency, and maintain accurate confidential data. The role requires strong communication, organization, problem-solving, prioritization, and attention to detail in a hybrid office environment.

Provides high-volume customer and driver support through phone, email, and internal systems. Manages requests involving vehicle transportation, rentals, licensing, titles, remarketing, compliance, and fleet efficiency. Maintains client data, processes tasks, runs reports, meets Salesforce KPIs, resolves issues, and escalates concerns. Requires strong communication, organization, multitasking, problem-solving, confidentiality, and cross-functional collaboration in a hybrid office environment.

Provides high-volume customer and driver support through phone, email, and fleet systems. Manages service requests, vehicle and driver tasks, CRM records, reports, and follow-ups while meeting performance targets. Partners with account managers and operations teams, resolves issues, supports fleet efficiency, and escalates concerns appropriately. The hybrid role requires strong communication, organization, problem-solving, multitasking, and attention to detail.

Owns the full-cycle recruiting process, including intake, sourcing, candidate assessment, interviewing, offers, onboarding transition, and stakeholder advising. Builds hiring strategies, partners with leaders, improves recruiting processes, manages candidate experience, uses recruiting data and market insights, supports ATS tools, and ensures compliance with employment laws. The role is hybrid in Schaumburg, Illinois, with minimal travel.

Leads client enablement focused on retention, renewals, client health, risk mitigation, RFP strategy, executive storytelling, and value articulation. Owns health scorecards and executive reporting while partnering cross-functionally with Product, Operations, Marketing, and Commercial Strategy. Standardizes renewal processes, identifies enablement gaps, and improves client outcomes, retention, and RFP performance. The hybrid role requires executive communication, data synthesis, and up to 10% travel.

Provides high-volume customer and driver support through phone, email, and internal systems. Manages requests involving vehicle transportation, licensing, titles, rentals, remarketing, compliance, and fleet operations. Maintains CRM records, client profiles, reports, and procedures while meeting Salesforce KPIs. Requires strong communication, organization, multitasking, problem-solving, and attention to detail in a hybrid office environment.

Serves as the enterprise subject matter expert for connected vehicle and telematics solutions. Supports consultative sales through opportunity qualification, demos, presentations, solution workshops, and value propositions. Drives post-sale adoption, utilization, expansion, and client value realization while partnering with Product, Marketing, Implementation, Operations, and client teams. Provides market intelligence, competitive positioning, field feedback, training, and roadmap input to grow pipeline, win rates, revenue, and product penetration.

Manage a portfolio of fleet-service clients, oversee operational requests and escalations, coordinate internal resolution, facilitate action-register meetings, provide client training, maintain Salesforce cases and KPIs, support QBRs, identify process improvements, and cultivate strong client relationships. The role requires customer-service expertise, communication, organization, problem-solving, Excel proficiency, and collaboration across teams. This is a hybrid, full-time position in Georgia or Illinois with 10% travel.