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Serve as a top-tier technical support expert for Premium customers on SUSE and Rancher products. Lead resolution of complex escalations, provide strategic guidance, own service reviews, build long-term customer relationships, drive process improvements, mentor junior engineers, and create technical documentation and presentations.

Manage a portfolio of key West Coast accounts to drive revenue growth by identifying new opportunities, building C‑level relationships, applying consultative enterprise sales, coordinating cross-functional teams and partners, maintaining CRM hygiene, and supporting handover to Customer Success for implementation and retention.

Drive partner-led pipeline and joint business plans with strategic partners; manage partner relationships and stakeholder engagement up to CXO level; recruit/onboard partners, create GTM playbooks, track KPIs (revenue, deal registration, certifications, upsell/cross-sell), and collaborate with sales and marketing to grow SUSE’s market presence.

Manage a portfolio of key telecom/government accounts to drive revenue growth by identifying new opportunities, building CXO-level relationships, applying consultative enterprise sales methods (MEDDPICC/Challenger), coordinating cross-functional teams and partners, maintaining CRM hygiene, and overseeing the full sales cycle through handover to Customer Success.

Support day-to-day administration of the global Market Development Fund: administer partner portal, troubleshoot access, track budgets and claims, compile and clean data for reporting, liaise with Finance/AP, provide first-line partner support, and recommend process improvements.

As Territory Account Manager, drive SUSE's growth in Belgium/Lux, develop strategies, build customer relationships, expand accounts, and utilize partnerships.

Lead end-to-end security certification projects (Common Criteria, FIPS, NIST/ISO), translate SFRs/SARs into engineering milestones, coordinate labs and certification bodies, manage audit-ready documentation, and run cross-functional enablement and risk mitigation to ensure product compliance.

The Solution Architect serves as a trusted advisor, ensures alignment of SUSE's solutions with customer needs, manages technical aspects of sales, and collaborates with teams to drive solution adoption and satisfaction.

Own a portfolio of enterprise Nordic accounts to drive retention, adoption, and expansion. Co-create outcome-based success plans, guide value realization across SUSE solutions (Linux, Kubernetes, cloud native, edge, AI), build executive relationships, orchestrate cross-functional SUSE teams, and convert delivered value into renewals and expansion while conveying customer feedback to product and GTM teams.

Provide on-site technical consulting and premium support for enterprise Linux and SUSE KVM migrations (VMware vSphere to KVM) running SAP HANA. Design, validate, and deploy virtualization and HA architectures, lead TDDs and PoCs, troubleshoot libvirt/KVM/HA failures, implement STONITH/fencing, and produce runbooks and SOWs while acting as a dedicated customer escalation and advisor.