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The Absence Management Specialist manages claims between clients, employees, and healthcare providers while ensuring compliance with regulations and quality customer service.

Serve as primary strategic advisor for middle market clients on benefits, contracts, and escalations. Build relationships, lead transitions, drive upsell and renewals, coordinate cross-functional teams, ensure compliance with contracts and performance guarantees, mentor colleagues, and manage complex projects with up to 50% travel.

Manage confidential accommodation requests by reviewing medical documentation, conducting interactive assessments with employees and supervisors, and identifying reasonable accommodations under ADAAA, PWFA, state law, and client policies. Serve as primary contact for employees with disabilities, coordinate with medical vendors, document cases, educate HR and staff on return-to-work and accommodation processes, and maintain HIPAA-compliant records while collaborating on continuous improvement.

The Sales Training and Readiness Program offers hands-on experience in sales, business strategies, and communication, preparing associates for a full sales role after completion.

The Assistant Manager of Regional Sales will develop sales strategies, assist in managing broker relationships, train new Sales Representatives, and oversee administrative functions in the Sales office.

This role involves adjudicating LTD claims, conducting investigations, calculating benefits, and managing claims while providing customer service in a high-pressure environment.

The Client Implementation Manager oversees new client installations, ensures effective enrollment, leads communication with clients, and collaborates with internal teams to resolve issues. Responsibilities include managing client relationships, administrative tasks, and implementing effective training strategies.

The STAR Program offers individuals a one-year immersive experience in sales training, developing skills in relationship-building and sales strategy, leading to a sales position upon completion.

Sell and service group employee benefit products to producers within an assigned territory. Develop brokers, meet sales goals, follow underwriting and administrative procedures, assist regional manager, and provide policyholder/broker service.

The Claims Examiner I processes short-term disability and paid family leave claims, ensuring compliance with state laws while managing claim investigations and customer communication.