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Analyze operational and scheduling data to generate daily/weekly/monthly schedules using WFM tools. Build models, monitor trends, manage PTO/holiday/shift bidding, perform audits, maintain WFM platform elements, produce reports on risks/opportunities, and drive process improvements and SOPs while supporting internal clients.

Design, build, and maintain enterprise dashboards and reports; integrate and validate data across platforms; perform trend, variance, and root-cause analysis; translate findings into executive-ready insights and presentations; partner with global stakeholders to drive operational improvement and automate reporting processes.

Lead end-to-end analytics and AI/ML initiatives: deliver MIS reporting, dashboards, advanced analytics, ML models, ETL/data pipelines, stakeholder partnership, automation, governance, and mentor analytics teams.

The Senior Manager - Business Excellence monitors customer interactions, improves quality and performance, manages audits, ensures compliance, and drives process improvement in healthcare services.

Provide strategic HR support to assigned departments: deliver HR services, advise on employee relations, talent management, onboarding, retention, performance management, and compliance. Lead engagement, investigate concerns, collaborate with leaders on people strategies, and maintain HR reporting and administrative tasks.

Provide strategic HR support to assigned departments: deliver HR services, manage employee relations, talent management, engagement, compliance, reporting, and partner with leaders to reduce attrition.

The Senior Operations Manager oversees daily performance metrics, manages operational compliance, ensures team productivity, interfaces with clients, and leads staff development initiatives to enhance performance within the Contact Center.

Monitor and evaluate customer interactions across channels, encode and analyze call and survey data, identify pain points and quality issues, provide actionable insights and coaching to Operations, support process improvements, ensure QISMS and HIPAA compliance, and produce trend reports and calibrations.

The Senior Manager - RTA is responsible for building forecasting and workforce models, managing capacity planning, developing strategies, and generating workforce reports for real-time monitoring and adherence management.

Lead day-to-day HR operations and payroll for the Bridgetown site, managing the full employee lifecycle, Workday/HCM configuration support, vendor relationships, reports and dashboards, compliance (including SOX), payroll processing integrity, and a team of HR operations and payroll analysts. Drive process improvements, automation, and support major HR projects and integrations.