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The Team Leader/Supervisor at Sagility is responsible for internal customer relations, process improvement, staff development, and staff management. They handle HR communication, process improvement, staff coaching, performance assessment, and team management to ensure client service levels are met or exceeded.

Developing and implementing an effective legal compliance program, auditing processes, practices, and documents to ensure HIPAA compliance and information security within the organization. Responsible for incident management and risk assessment. Monitors and updates organizational policies and procedures to remain compliant with regulatory requirements. Encourages team members to report security weaknesses and threats. Protects organization's assets and ensures confidentiality, integrity, and availability of critical information.

Provide comprehensive HR services to assigned accounts and departments, advise on HR best practices, support program managers on HR matters, handle employee relations, facilitate discipline management, conduct employee engagement activities, collaborate with program managers on strategy, review attrition data, coordinate with HR teams on payroll and data issues, and ensure confidentiality of information.

Responsible for overseeing capacity planning, staffing, and resource management to meet service level goals and ensure compliance. Collaborates with stakeholders and coordinates with recruiting. Manages a team and provides workforce insights to meet KPI targets. Maintains communication, monitors work quality, and presents data trends to key stakeholders.

The Operations Manager at Sagility is responsible for monitoring performance metrics, implementing policies, ensuring compliance, and developing staff. This role involves shift management, quality management, standards compliance, and staff development functions. The manager is also involved in client meetings, operational reviews, and staff communication to drive performance and satisfaction within the contact center.

As an Associate Manager - Site IT, you will be responsible for managing desktop hardware and software systems, performance monitoring, problem resolution, resource planning, and project management. You will ensure all workstation hardware and software meet requirements and SLAs, conduct regular audits, handle problem resolution efficiently, and oversee inventory management. Additionally, you will coordinate and implement IT-related projects and assist in resolving technical issues.

Responsible for ensuring operational compliance with HIPAA regulations, conducting risk assessments, implementing information security controls, and performing compliance audits within the organization. Also responsible for incident management and promoting a culture of information security awareness throughout the organization.