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The Sr Operations Manager ensures operational performance meets standards, enhances client satisfaction, oversees a team, manages budgets, and drives continuous improvement within the organization.

The Senior Specialist in Business Excellence leads process improvement projects, supports project management, and ensures compliance with security and quality standards.

The Quality Analyst USRN monitors customer contact points, reports quality issues, collaborates for process improvements, and ensures compliance with healthcare regulations.

The Senior Manager - Planning is responsible for creating capacity plans, forecasting workforce needs, managing reports, and ensuring optimal staffing across multiple contact channels. The role emphasizes strategic workforce management and stakeholder collaboration to meet organizational goals.

The PHRN Team Lead role involves managing customer service associates, ensuring productivity standards, coaching staff, and improving processes while maintaining security compliance and operational excellence.

The HR Business Partner provides strategic HR support, managing employee relations, talent management, and ensuring compliance with HR practices while improving employee experience.

This role manages employee files, maintains accurate HR records, prepares reports, assists with system queries, and ensures data security.

The Associate HR Operations role involves managing employee files, supporting HR operations, data updates, and ensuring information security compliance.

The Associate HR Operations role involves managing employee records, assisting HR operations, preparing reports, and ensuring information security compliance.

The Associate HR Operations role involves managing employee files, preparing reports, assisting with system queries, and ensuring information security within HR operations.