Top Tech Jobs & Startup Jobs

The Knowledge Performance Sr. Analyst leads strategic data research to improve AI accuracy and knowledge quality, optimizes technology platforms, and ensures knowledge management standards are adhered to while analyzing and enhancing user behaviors.

The Operations Enablement Manager will manage a team, lead coaching forums, adapt training models, develop solutions, and communicate with leadership.

Responsible for designing, developing, and implementing training content for new hires and ongoing learning programs in a service center environment, using instructional design methodologies and tools.

Monitor and maintain Verint WFM and Intradiem systems, troubleshoot incidents, assist in system checks, and collaborate with IT and vendors for timely issue resolution.

The Knowledge Author Lead develops and maintains knowledge articles, ensuring quality and accessibility while engaging with business partners to understand content needs and improve service delivery.

The Quality Review & Audit Analyst reviews calls, emails, and chats for quality accuracy, engages in quality initiatives, and identifies improvements in customer service processes.

Manage and lead a team focused on training and quality assurance to enhance operational excellence and customer experience in healthcare services.

The Software Engineer will design, develop, test, and maintain software applications, implement solutions, and collaborate with cross-functional teams.

The Operations Manager is responsible for overseeing daily operations, ensuring performance metrics are met, managing team performance, and driving process improvements while maintaining compliance with healthcare regulations.

The Senior Manager - Business Excellence monitors customer interactions, improves quality and performance, manages audits, ensures compliance, and drives process improvement in healthcare services.