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Lead development, administration, and improvement of enterprise compensation and performance programs (merit, bonus, performance management, pay reviews, total rewards). Manage annual compensation planning, partner with HRIS/Payroll/Finance, deliver communications and training, run analyses and reporting, support pay equity and governance, consult with HR business partners, and lead related projects and team development.

Lead a team delivering payments and market research, client sentiment and engagement insights, RFP/due diligence support, competitive intelligence, and analyst relations. Partner with Growth, Product, Marketing, and executives to turn data into strategic actions, manage client feedback and KRIs, and support sales and product initiatives to drive satisfaction, NPS, and business improvements.

Manage tactical product efforts for Velera's payments and credit union products. Gather and analyze enhancement requests, define business requirements, coordinate cross-functional teams, oversee compliance and commercialization, develop product documentation and training, monitor performance, manage risks and rollouts, and serve as primary liaison for operational support and stakeholder escalations.

The Settlement Resolution Specialist resolves escalated settlement inquiries from financial institutions, ensuring compliance with card association standards while providing coaching to less experienced analysts.

Support marketing analytics and reporting across channels: manage analytics platforms, define and track KPIs, analyze user behavior and campaign performance, build dashboards and automated reports, generate insights and recommendations to optimize demand generation and conversions.

The Disputes Industry Strategist will develop marketing strategies for disputes solutions, engage clients, and create impactful presentations while collaborating cross-functionally.

Support growth, product, and sales teams to drive debit/ATM network business: develop deal strategy, articulate value propositions, deliver presentations, gather market intel, maintain CRM data, and support client/prospect engagements to expand and retain Veleras network footprint.

Manage and govern strategic vendor and payment network relationships, negotiate and own multi-million-dollar contracts, monitor SLAs and performance, drive corrective actions and process improvements, collaborate with executives and internal stakeholders, and identify strategic opportunities to maximize value for Velera and its member credit unions.

Manage a portfolio of subscription B2C marketing clients, own end-to-end campaign planning and execution, advise on channel mix and optimization, coordinate cross-functional delivery, report performance, drive utilization and renewal readiness, and identify expansion opportunities.

Lead financial performance for the Contact Center: forecasting, in-period analysis, cost-to-serve modeling, pricing and profitability analysis. Partner cross-functionally to monitor performance, identify risks/opportunities, support business cases, and improve reporting, forecasting, and decision-making.