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Responsible for auditing email and phone calls, investigating customer survey responses, and developing programs to improve the member and provider experience. Produce monthly reports, conduct audits, evaluate interactions, and collaborate with teams for quality assurance.
Senior Software Engineer responsible for implementing code following best practices, leading solution architecture, researching and testing technology stacks, managing projects, and collaborating with cross-functional teams. Requires Bachelor's Degree in Computer Science or related field, 5+ years experience in Software Engineering, and expertise in Python, SQL, Docker, AWS, REST API, ETL, and serverless technologies.
The Principal DevOps Engineer at Progyny plays a critical role in guiding automation and repeatability of the technology platform to support the family building journey of individuals. Responsibilities include reducing deployment friction, evaluating developer experience, implementing quality checks, advocating for change, and shaping a successful DevSecOps strategy. The ideal candidate has 8+ years of experience in platform automation, DevOps leadership, cloud management, CI/CD deployment, and cloud hosting models.
Principal DevEx Engineer responsible for improving developer experience and platform capabilities, implementing tools and source code, collaborating with engineering stakeholders, and supporting DevSecOps strategy development. Requires 8+ years of experience in software delivery organizations, proficiency in Python, Typescript, and Java, and experience in API integration, developer tool chains, and platform support.
As a Client Success Associate at Progyny, you will support strategic market clients, assist in implementing client success strategies, manage day-to-day client requests, monitor client health metrics, and collaborate with internal teams for issue resolution. The role requires a bachelor's degree or relevant experience, strong communication skills, ability to prioritize tasks, willingness to learn CRM software, and proactive problem-solving approach.
Senior Contract Specialist at Progyny responsible for negotiating contract terms, preparing contracts, and providing feedback on various contract types. Must ensure compliance with regulations and company policies, track contract progress, and collaborate with internal and external stakeholders. Requires 7 years of experience in commercial agreements and 2 years in healthcare or related industry.
As a Client Success Manager at Progyny, you will manage client accounts, provide relationship support, lead growth opportunities, and deliver customer-centric solutions. Responsibilities include establishing customer relationships, managing upsells, and delivering regular reporting. Requires 3-5 years of experience in employer benefits or insurance industries with strong negotiation and collaboration skills.
Senior Manager role in Financial Planning and Analysis supporting budget processes, financial reporting, and data analysis. Requires 6-8 years of experience in financial planning & analysis with strong technical proficiency in Excel, Power BI, and financial software.
Seeking a Proposal/Content Manager to lead RFP responses and content creation for Progyny's fertility and family building benefits solution. Responsibilities include determining proposal requirements, managing project timelines, drafting RFP responses, customizing proposals, collaborating with internal departments, and updating RFP library. Requires 5+ years of experience in B2B proposals, strong project management skills, and passion for excellent grammar.
The Principal Engineer role at Progyny involves leading the advancement of a specific technology practice or discipline, providing technical thought leadership, mentoring stakeholders, and staying updated on industry developments. Success is measured by increased familiarity and relevance of technology, measurable value benefits, and domain expertise recognition. Key responsibilities include ideation, design, and implementation of technology solutions, defining guidelines, coordinating implementation plans, mentoring stakeholders, and monitoring technology utilization.
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