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Manages and grows assigned client accounts by building relationships, ensuring satisfaction, reducing churn, and identifying sales opportunities. Develops account strategies, coordinates with global teams and partners, manages pipelines and forecasts in Salesforce, meets revenue and margin targets, and serves as the primary contact for client issues and solution alignment.

Develop and test AI-enabled software services in a microservices environment. Build APIs, process structured and unstructured telemetry data, apply ML/AI algorithms, and support distributed systems, cloud deployments, automation, CI/CD, testing, documentation, code reviews, and refactoring. Collaborate with product teams and stakeholders across software delivery phases while working with AWS, GCP, Azure, containers, and SQL/NoSQL data stores.

Provides first-line managed network services for client IT infrastructure. Monitors systems, investigates and resolves incidents, fulfills service requests, performs patching and configuration changes, manages ITSM tickets, supports shift handovers, and escalates complex issues. The role also contributes to automation, process improvement, disaster recovery testing, knowledge management, and occasional project work while maintaining client-focused service quality.

Provides second-level support for client cloud infrastructure by monitoring systems, resolving incidents, managing service requests, executing approved changes and maintenance, and leading operational escalations. Performs ticket audits, trend analysis, monitoring setup, and automation identification to improve service quality and reduce workload. Collaborates with clients, automation teams, service desk staff, and L1 teams while coaching support personnel and maintaining SLA performance.

Provides remote L2 technical support for client security environments. Diagnoses and resolves incidents involving firewalls, IPS, IDS, proxies, and related technologies; monitors service levels, performs maintenance, investigates root causes, coordinates repairs, maintains configuration records, documents resolutions, and escalates unresolved issues. The role also collaborates with clients, vendors, carriers, and internal teams while maintaining SLA compliance and secure, accurate service records.

Audits and reconciles billing data, validates transactions, prepares financial and statistical reports, processes billing files, investigates collection issues, and supports billing system implementations and enhancements. The role also improves billing controls, resolves operational errors, coordinates with stakeholders, and identifies automation and process improvement opportunities.

Manages assigned client accounts by building relationships, improving satisfaction, reducing churn, and driving sales expansion. Develops account strategies, identifies opportunities, coordinates global stakeholders and partners, manages pipelines and forecasts in Salesforce, meets revenue and margin targets, and serves as the primary contact for client issues and solution needs.

Owns post-sale relationships for multiple client contracts, driving adoption, expansion, and renewals. Acts as a trusted advisor, improves client satisfaction, resolves escalations, identifies upsell and cross-sell opportunities, supports contract renewals, and minimizes churn. The role also includes account planning, stakeholder management, billing and contract coordination, use of client success tools, portfolio data quality, and collaboration with sales and global client success teams.

Leads enterprise AI architecture and solution shaping for private, sovereign, hybrid, and cloud deployments. The role combines customer-facing pre-sales, technical discovery, presentations, proposals, architecture design, and coordination across cloud, infrastructure, networking, security, data, and application teams. Responsibilities include defining AI platforms, RAG and vector search architectures, model hosting, agentic workflows, governance, observability, reference architectures, and implementation roadmaps.

Entry-level SAP FICO consulting role supporting enterprise application projects under senior mentorship. Responsibilities include project administration, functional testing, implementation support, business process workflow preparation, documentation, process design workshops, configuration discussions, and client engagement across project lifecycles. The consultant develops enterprise applications expertise while assisting with less complex tasks and contributing to application modernization and process optimization initiatives.