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Provide advanced remote technical support for security incidents and problems, restore services within SLA, troubleshoot multi-vendor firewall/IPS/IDS/proxy environments, maintain configuration items and knowledge articles, collaborate with clients and vendors, and complete required certifications. Hybrid role with minimal on-site attendance (five days/month) based in Czechia.

Provide regional L2 remote security support: diagnose and resolve incidents for firewalls, IPS/IDS, proxies and vendor devices; use service assurance and ticketing tools; maintain configuration items, update knowledge articles, coordinate escalations and liaise with clients, vendors and carriers to restore service within SLAs.

Provide L1 support for clients' firewall infrastructures to meet SLAs. Monitor systems, handle low-complexity incidents and service requests via phone/ticket/chat, perform maintenance (patching/config changes), follow handovers, update knowledge articles, identify automation/process improvements, and assist with disaster recovery testing and project tasks.

Provide front-line L1 support for clients' firewall infrastructures: monitor systems, troubleshoot and resolve low-complexity incidents via phone/ITSM/ticketing, schedule maintenance (patching/config changes), follow handover procedures, update/create knowledge articles, and identify opportunities for automation and process improvement.

Monitor security systems 24/7, triage alerts, analyze Check Point IPS, Palo Alto sandbox results and NetScout DDoS alerts. Investigate, document, and escalate incidents to L2/L3. Maintain ticketing records, apply patches and updates, and keep an inventory of security assets (OS, databases, webservers, applications, IPs). Follow incident response procedures and update security tooling.

Provide L2 security managed services: monitor, investigate, and resolve incidents; manage tickets and SLAs; support L1 triage; execute approved changes; collaborate with automation teams; audit tickets for quality; contribute to trend analysis and project work; ensure documentation and change management compliance.

Provide L2 security support: investigate, diagnose and resolve security incidents remotely, maintain configuration items, use service assurance and ticketing tools, perform maintenance tasks, analyze service levels, escalate unresolved incidents, and collaborate with stakeholders and vendors to ensure SLA compliance.

Design and lead secure, compliant security architectures across applications, cloud, networks and infrastructure. Advise clients and internal teams, support pre-sales and POCs, select security technologies, guide secure coding and IAM, lead incident response, ensure regulatory compliance, produce technical design documents, and drive solution delivery.

Lead sales for end-to-end cybersecurity solutions to banking clients: drive full sales cycle, develop account plans for C-level stakeholders, run discovery workshops and assessments, collaborate with presales to design solutions, lead RFP responses, build ROI-focused business cases, expand relationships across bank security and procurement, and meet/exceed sales targets while representing NTT DATA at industry events in APAC.

Provide L2 security operations: troubleshoot malware/virus incidents, manage and harden firewalls, review rule bases, administer IPS/WAF and load balancers, configure IPSEC VPNs/NAT, perform backups, and support DR drills.