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Provide L2 remote security support: diagnose and resolve incidents for WAF/SSLO and other security technologies, maintain SLAs, use service assurance and ticketing tools, update knowledge articles, coordinate with vendors and stakeholders, document and close incidents, and perform maintenance and configuration management.

Lead deployment, monitoring, and policy management of microsegmentation in datacenter environments. Troubleshoot network/security issues, enforce least-privilege policies, maintain documentation and reporting, investigate segmentation incidents, support forensics and remediation, follow ITIL processes, and manage ticketing and change requests to ensure compliance and reduce risk.

Provide first-line monitoring and support for clients' firewall infrastructure, investigate and route incidents, maintain SLAs, perform maintenance scheduling and shift handovers, update knowledge articles, identify automation and process improvements, and support disaster recovery and project work as needed.

Operate and maintain bank network security systems (NGFW, IPS, web proxy, sandboxing, Anti-DDoS). Monitor logs, respond to incidents, perform troubleshooting, firmware/patch management, integrate sandbox alerts with IR workflows, validate mitigations, coordinate stakeholders, and produce health reports. Collaborate with L3 for complex issues and participate in P1/P2 incident bridge calls.

Provide first-line monitoring and support for client network infrastructure, identify and resolve incidents to meet SLAs, execute routine maintenance (patching/config changes), update knowledge articles, escalate as needed, and support disaster recovery and project tasks.

Provide L2 remote field security support: diagnose and resolve incidents for firewalls, IPS/IDS, proxies, WAF and SSL offload. Use service-assurance tools, maintain CIs, meet SLAs, update knowledge base, coordinate with vendors and stakeholders, and perform maintenance and reporting.

Provide remote L1 security technical support: investigate, diagnose and resolve incidents; maintain SLAs and configuration items; use service-assurance and ticketing tools; perform maintenance tasks; update knowledge articles; escalate and coordinate with vendors and stakeholders; generate reports and monitor service performance to prevent recurrence.

Lead IT and OT security engagements: identify vulnerabilities, perform risk assessments and penetration tests, design and implement security controls (SASE, CNAPP, XDR, SIEM, IGA), manage security projects and PoCs, support incident response and compliance audits, and deliver training and long-term security strategies.

Provide L2 operational support for F5 BIG-IP WAF (ASM) and SSL Orchestrator (SSLO), monitor platform performance, troubleshoot web and SSL/TLS security incidents, deploy and tune WAF policies, perform configuration changes, develop SOPs/runbooks, coordinate incident RCA and remediation, and ensure compliance with bank security policies.

Provide first-line SIEM/SOC support: configure and tune SIEM, monitor and investigate alerts, perform incident response and forensics, manage SOC toolsets, collaborate with vendors, document incidents, and develop automation to maintain firewall and detection capabilities and meet SLAs.