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Provide L2 networking managed services: monitor, investigate, and resolve incidents; manage tickets and escalations; collaborate with clients and internal teams; support change management, automation, monitoring, and occasional project or disaster recovery tasks.

Provide first-line monitoring, troubleshooting, and support for enterprise networking environments; resolve and escalate incidents, perform maintenance and configuration updates, support clients via phone/chat/tickets, contribute to continuous improvement and knowledge management within a 24/7 shift-based international team.

Lead generation and closure of complex, cross-technology solution sales. Build and maintain C-level client relationships, conduct workshops and presentations, collaborate with sales and pre-sales teams, leverage vendor relationships, craft tailored solutions, forecast opportunities, and meet sales targets while contributing best practices to internal knowledge bases.

Manage end-to-end telecommunications invoice processing through First Level Approval (FLA): validate invoices, resolve exceptions with carriers and clients, assign GL codes, handle disputes and escalations, log ITSM issues, and ensure SLAs/KPIs are met.

Provide L1 managed network services: monitor client infrastructure, investigate and resolve first-line incidents, follow ITSM processes and SOPs, perform maintenance (patching/config changes), escalate as needed, contribute to documentation, optimization and occasional project or disaster recovery support.

As a Security Managed Services Engineer (L2), you will monitor, identify, and resolve technical incidents in security systems, manage client requests, and collaborate with teams to ensure efficient operations.

Support planning, design, configuration, testing and implementation of enterprise applications. Participate in process design workshops, data migration, documentation and project reporting while engaging with clients and stakeholders across project lifecycles.

The Senior Associate Software Development Engineer designs, develops, tests, and integrates software systems and applications, focusing on cloud-based tools and micro-services architecture, while collaborating with various stakeholders and utilizing multiple programming languages.

Lead design of complex managed service solutions, drive strategic vision for IT strategies, collaborate with sales and clients, optimize IT operations through architectural principles.

Leads the EMEA Global IP Network sales organization, driving new recurring revenue, strategic account growth, renewals, upgrades, and team quota attainment. Manages sales representatives, supports complex deals, coordinates with Product, Engineering, Operations, Finance, Marketing, and affiliates, and reports sales activity and trends to senior leadership. The role also develops sales processes and training, addresses performance issues, and requires domestic and international travel.