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As a Networking Managed Services Engineer (L2), you'll monitor and resolve technical incidents, provide client support, and optimize operational tasks while ensuring service levels are maintained.

The role involves providing technical support, engaging with clients, writing documentation, and mentoring junior engineers in Networking implementations.

Lead third-line networking managed services: resolve high-complexity incidents, identify root causes, mentor junior staff, create knowledge articles, liaise with vendors, support onsite field engineering, drive automation and operational improvements, and participate in projects and disaster recovery tests to meet SLA commitments.

The role involves developing and improving software applications, optimizing functionality, analyzing client needs, and ensuring applications are bug-free while following agile methodology.

The Senior Associate Networking Technical Services Specialist is responsible for network installations, troubleshooting, problem resolution, and documenting procedures while developing knowledge in networking technologies.

The Senior Associate Software Quality Assurance Engineer supports development phases to ensure software quality, conducts testing, and documents processes in an Agile environment.

Provide L3 managed services for cross-technology client infrastructure (WebLogic, cloud, networking, security). Proactively resolve complex incidents, meet SLAs, mentor L2, create knowledge articles, liaise with vendors, support automation, and assist with projects and disaster recovery.

Provide L2 networking managed services: monitor, investigate, and resolve incidents; manage tickets and escalations; collaborate with clients and internal teams; support change management, automation, monitoring, and occasional project or disaster recovery tasks.

Provide first-line monitoring, troubleshooting, and support for enterprise networking environments; resolve and escalate incidents, perform maintenance and configuration updates, support clients via phone/chat/tickets, contribute to continuous improvement and knowledge management within a 24/7 shift-based international team.

Lead generation and closure of complex, cross-technology solution sales. Build and maintain C-level client relationships, conduct workshops and presentations, collaborate with sales and pre-sales teams, leverage vendor relationships, craft tailored solutions, forecast opportunities, and meet sales targets while contributing best practices to internal knowledge bases.