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The Technical Services Implementation Engineer (L3) is responsible for providing technical support to clients, including installation and configuration of software and hardware, resolving incidents, performing root cause analysis, and adhering to SLAs. The role includes client interaction, project documentation, and mentoring junior engineers.

As a Senior Associate Automation Engineer, you will develop and implement automated systems and applications to improve efficiency. You will collaborate with stakeholders, lead testing phases, provide training to junior engineers, and participate in design and code reviews. Your role involves programming, system integration, and optimizing automation performance while delivering on contractual KPIs.

As a Senior Remote Engineer, you will provide professional remote technical support by addressing clients' technical issues related to networking, collaboration tools, and end-user computing. You will proactively troubleshoot incidents, manage escalations, document actions taken, and work with other IT support teams to ensure a high standard of service delivery.