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The Data Center Remote Technical Support Engineer (L3) provides advanced technical support by identifying and resolving incidents and problems for clients. They ensure service delivery meets SLA conditions, deliver service recovery, maintain accurate records, and collaborate with stakeholders. Their role includes analyzing service records, documenting incidents, and creating knowledge articles.

The Data Center Remote Technical Support Engineer (L3) provides professional remote technical support by identifying and resolving technical incidents, ensuring service levels are maintained, and documenting incidents. This role focuses on proactive service recovery, incident management, and maintaining configuration items in a secure and efficient manner while collaborating with stakeholders.

As a Technical Lead for Compute, you will provide advanced remote technical support to clients, ensuring effective resolution of incidents, maintaining service delivery against SLAs, and documenting all processes. You will analyze service records, escalate unresolved issues, and support scheduled maintenance, while enhancing your own technical knowledge and collaborating with various stakeholders.

The MS Engineer (L2) role involves providing remote technical support, troubleshooting and resolving incidents while maintaining service delivery standards and documentation as per procedures. Responsibilities include monitoring service levels, diagnosing issues, and working with stakeholders to ensure effective incident resolution and performance tracking.

The Risk Manager will independently manage significant risks affecting the company by leading the Risk Management System according to ISO 31000, enhancing documentation, conducting risk assessments, and coordinating with various departments. This role involves regular risk reporting, standardizing risk tools, supporting senior management, and fostering resilience in collaboration with HSE Management.

The TS Implementation Engineer (L2) is responsible for ensuring proper client solution implementation, troubleshooting, and providing support for installations and break/fix incidents. The role requires interaction with clients, escalation of complex issues, and maintenance of project documentation.

The Compliance Manager will establish and improve compliance standards, implement an effective Compliance Program, ensure adherence to regulations and laws, maintain the Compliance Management System, manage compliance cases, conduct investigations, raise awareness, and advise employees on compliance matters, while maintaining positive relationships within the organization.