Top Tech Jobs & Startup Jobs

Create and maintain clear, user-focused product documentation and enablement content (help articles, guides, release notes, FAQs). Collaborate with Product, Engineering, Support, and Training; use AI-assisted workflows and Microsoft Copilot; design templates, style guides, and governance; analyse feedback and optimise documentation processes to improve customer adoption.

Lead analysis of payment and donation data across networks and providers to generate insights, reduce card processing costs, model merchant pricing, monitor interchange and fees, produce reports for stakeholders, partner with product managers, and oversee implementation of pricing changes.

Process public record searches (state/county/federal criminal records, MVRs, credit/business reports, SSN traces, databases), research hits, enter orders, deliver reports, maintain compliance and client guidelines, document adjudication notes, meet production targets, and route information to correct resources.

Design, develop, test, and maintain scalable cloud-based applications using C# and .NET. Build RESTful APIs and backend services, collaborate with cross-functional teams, write well-tested code, participate in code reviews, troubleshoot performance issues, and contribute to technical improvements and product feature delivery.

Own the full enterprise sales cycle for Ministry Brands’ SaaS solutions, targeting church headquarters, large multi-campus churches, and faith-based nonprofits. Responsibilities include prospecting, qualifying opportunities, presenting solutions, negotiating contracts, closing new-logo and expansion deals, maintaining Salesforce records, developing product expertise, and creating territory plans. Requires 3+ years of B2B SaaS sales experience, nonprofit or faith-based sales experience, strong negotiation skills, and the ability to exceed targets. Domestic travel up to 25% is required.

Design, develop, test, and maintain scalable cloud-based applications using C# and .NET. Build RESTful APIs and backend services, collaborate with cross-functional teams, write tested code, participate in reviews, troubleshoot performance issues, and support product enhancements. The role also involves modern PHP development, relational databases, cloud platforms, containerized environments, and continuous engineering improvement.

Provide front-line user support for assigned SaaS products via tickets, email, LiveChat and phone. Troubleshoot, document and escalate technical issues, contribute to knowledge base articles, submit upsell leads, maintain customer records, meet SLAs, and act as a subject-matter expert to improve support operations.

Support product strategy and execution across the lifecycle: gather requirements, write specs and user stories, prioritize backlog, collaborate with engineering/design/marketing, analyze product data, engage customers for feedback, and manage sprint and release coordination to deliver quarterly initiatives.

Provide timely multi-channel support for assigned SaaS products: troubleshoot issues, document and escalate bugs, update customer records, create knowledge-base content, submit upsell leads, and act as a product subject-matter expert to improve customer experience and reduce ticket volume.

The Account Executive is responsible for building and maintaining client relationships, managing the sales cycle, and driving revenue through cross-selling and renewals.