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Leads a regional balance sheet substantiation initiative across Asia, standardizing reconciliation, account ownership, review, remediation, and financial controls. Manages project governance, milestones, risks, dependencies, stakeholder engagement, and executive reporting across Finance, Technology, Audit, and Shared Services. Drives clearance of aged or unsupported balances, identifies root causes and control gaps, and implements sustainable process improvements. Evaluates automation and AI-enabled matching opportunities while supporting change management, training, and adoption across markets.

Supports health and wellness resource activities at Manulife’s Sichuan branch while following regulatory, corporate, operational, ethical, and compliance requirements. The role requires integrity, accurate documentation, and strong risk-control awareness. The provided description does not specify detailed business responsibilities, education, experience, or technical qualifications.

Provides administrative, operational, customer, and sales support for Macau Pension products. Responsibilities include policy administration, document handling, customer and agent enquiries, complaint resolution, regulatory reporting, licensing and onboarding coordination, commission enquiries, database maintenance, compliance adherence, and process improvement.

Executes QA, UAT, BAT, regression, and production-validation testing for communication outputs. Builds repeatable testing frameworks, documents validation processes, coordinates changes, performs pre-release readiness checks, tracks defects, and supports issue resolution. Provides backup capacity for specialized SME activities while strengthening operational continuity and reducing dependency on individual subject matter experts.

Manages group pension client implementations from acquisition support through launch. Serves as the primary client contact, coordinates internal teams, facilitates meetings, tracks schedules and deliverables, resolves issues, manages scope and costs, and escalates risks. Advises clients on pension plan design, administration, technology solutions, digital adoption, eligibility, contractual matters, and privacy requirements. Builds relationships with clients, advisors, consultants, sales, and service teams while ensuring implementation timelines and expectations are met.

Develop and grow advisor relationships within the small-business group benefits market. The Account Executive will pursue new advisor opportunities, provide sales strategies and marketing support, promote Manulife products and services, consult on group benefits, and achieve sales, persistency, profitability, and business-growth targets within an assigned territory.

Performs fund accounting analysis and first-level oversight across NAV production, custody, distributions, reconciliations, cash management, service providers, and operational controls. Investigates accounting exceptions, NAV fluctuations, complex investments, and operational incidents; researches U.S. GAAP and regulatory requirements; supports fund events, strategic initiatives, governance committees, and management reporting. The role develops recommendations, escalates risks, and contributes to control improvements across investment products.

Owns the end-to-end balance sheet substantiation process, including account reconciliations, discrepancy resolution, financial commentary, governance, documentation, audit support, and process improvement. Partners with regional teams and business units to ensure compliance with IFRS 17, GAAP, company policies, and internal controls. The role also supports strategic projects, stakeholder meetings, training, and the implementation of reconciliation tools and data solutions.

Lead global coordination and execution of AI governance and model risk management across 14 countries. Enable first-line model owners on MRM obligations, manage responsible AI governance reviews, translate regulatory requirements, track targets and benefits, support people strategy and reskilling, produce executive reporting and dashboards, leverage AI-augmented delivery, and drive continuous process improvements.

Drive individual life and living benefits insurance sales by proactively calling financial advisors, developing relationships, booking meetings, identifying prospects, executing sales campaigns, and promoting Manulife products. Maintain advisor profiles and activity in Salesforce, gather practice intelligence, provide consultative product guidance, collaborate with external wholesalers, and participate in continuous training.