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Provides administrative, operational, customer, and sales support for Macau Pension products. Responsibilities include policy administration, document handling, customer and agent enquiries, complaint resolution, regulatory reporting, licensing and onboarding coordination, commission enquiries, database maintenance, compliance adherence, and process improvement.

Executes QA, UAT, BAT, regression, and production-validation testing for communication outputs. Builds repeatable testing frameworks, documents validation processes, coordinates changes, performs pre-release readiness checks, tracks defects, and supports issue resolution. Provides backup capacity for specialized SME activities while strengthening operational continuity and reducing dependency on individual subject matter experts.

Manages group pension client implementations from acquisition support through launch. Serves as the primary client contact, coordinates internal teams, facilitates meetings, tracks schedules and deliverables, resolves issues, manages scope and costs, and escalates risks. Advises clients on pension plan design, administration, technology solutions, digital adoption, eligibility, contractual matters, and privacy requirements. Builds relationships with clients, advisors, consultants, sales, and service teams while ensuring implementation timelines and expectations are met.

Develop and grow advisor relationships within the small-business group benefits market. The Account Executive will pursue new advisor opportunities, provide sales strategies and marketing support, promote Manulife products and services, consult on group benefits, and achieve sales, persistency, profitability, and business-growth targets within an assigned territory.

Performs fund accounting analysis and first-level oversight across NAV production, custody, distributions, reconciliations, cash management, service providers, and operational controls. Investigates accounting exceptions, NAV fluctuations, complex investments, and operational incidents; researches U.S. GAAP and regulatory requirements; supports fund events, strategic initiatives, governance committees, and management reporting. The role develops recommendations, escalates risks, and contributes to control improvements across investment products.

Owns the end-to-end balance sheet substantiation process, including account reconciliations, discrepancy resolution, financial commentary, governance, documentation, audit support, and process improvement. Partners with regional teams and business units to ensure compliance with IFRS 17, GAAP, company policies, and internal controls. The role also supports strategic projects, stakeholder meetings, training, and the implementation of reconciliation tools and data solutions.

Lead global coordination and execution of AI governance and model risk management across 14 countries. Enable first-line model owners on MRM obligations, manage responsible AI governance reviews, translate regulatory requirements, track targets and benefits, support people strategy and reskilling, produce executive reporting and dashboards, leverage AI-augmented delivery, and drive continuous process improvements.

Drive individual life and living benefits insurance sales by proactively calling financial advisors, developing relationships, booking meetings, identifying prospects, executing sales campaigns, and promoting Manulife products. Maintain advisor profiles and activity in Salesforce, gather practice intelligence, provide consultative product guidance, collaborate with external wholesalers, and participate in continuous training.

Build and grow individual insurance sales through relationships with independent financial advisors and intermediaries. Responsibilities include case consultation, product training, sales and marketing support, joint fieldwork, seminars, business planning, proposal development, relationship management, and compliance support. The role also identifies growth opportunities, collaborates with internal partners, resolves issues, and represents Manulife within the local financial community.

Maintains and enhances Azure Kubernetes Service clusters and related Azure infrastructure. Performs Tier 2 troubleshooting, supports deployments, configures monitoring and automation, and contributes to platform security, access management, and performance optimization. Collaborates with development and infrastructure teams on application onboarding, documents solutions, shares knowledge, and provides scheduled on-call support. The role is hybrid in Quezon City with on-site work three days weekly and a Tuesday-to-Saturday schedule.