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Design, develop, maintain, deploy, and support MuleSoft integrations and APIs. Collaborate with architects, developers, analysts, and business stakeholders; troubleshoot complex integration issues; apply API design and integration patterns; and contribute to engineering best practices. The role requires strong software development fundamentals, CI/CD and source-control experience, analytical problem-solving, stakeholder communication, and the ability to present technical concepts to varied audiences.

Manage mortgage loan portfolios, including payment processing, account records, customer support, arrears and default resolution, loss mitigation, regulatory compliance, reporting, and process improvement. The role requires accurate caseload management, analytical decision-making, cross-team collaboration, and a strong focus on customer outcomes under FCA Consumer Duty.

Analyze non-performing loan data to identify trends, optimize portfolio performance and recovery, design reporting packages and data zones, implement KPIs/SLAs, automate operational and investor reports, and support securitization planning and recovery model design.

Lead adoption of AI-enabled Microsoft 365 workplace tools (Teams, SharePoint, OneDrive, Exchange, Viva, Copilot). Drive Copilot and enterprise AI assistant rollouts, create playbooks and training, run pilots/POCs, partner with Security/Risk/Compliance for safe usage, and track adoption metrics to translate insights into targeted actions for IT leadership.

The Underwriting Manager will lead a team to conduct financial analysis, run forecasting models, support valuations, and maintain tools for portfolio evaluation while ensuring high-quality outputs and excellent communication with stakeholders.

Maintain and improve the Workday platform across Finance and other domains: configure business processes, manage security and tenants, resolve user incidents, support integrations, create reports, assist testing and releases, and collaborate with stakeholders to drive continuous improvement and compliance.

Manage daily office operations, vendor relationships, budgets, events, travel, documentation, and internal communications. Ensure workplace safety and provide administrative support to Management, HR, and Finance.

Handle inbound and outbound customer calls regarding financial difficulties and debt accounts. Investigate customer circumstances, explain financial products, create affordable repayment plans, and provide empathetic, compliant, personalized service. Document conversations accurately, manage complaints and challenging discussions, and support fair outcomes under Consumer Duty regulations. The role requires 40 hours weekly across varied shifts and involves an initial office-based induction in Glasgow before transitioning to hybrid work.

Handle inbound and outbound customer calls involving financial difficulty and debt accounts. Investigate customer circumstances, explain financial products, arrange affordable repayment plans, resolve complaints, and deliver fair outcomes under Consumer Duty regulations. Accurately record conversations and outcomes in company systems while providing empathetic, personalized service. The role is hybrid in Glasgow, with an initial office-based induction and varied weekday and Saturday shifts.

No responsibilities or duties were listed in the job description.