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Handle inbound and outbound calls with customers experiencing financial difficulty, investigate debt details, and provide tailored repayment solutions. Deliver empathetic, compliant service under Consumer Duty requirements, accurately document conversations, manage complaints, and support customers across various financial products. The role requires varied shifts, initial office-based training in Glasgow, and later hybrid working.

Handle inbound and outbound customer calls regarding financial difficulties, investigate account and debt details, and provide tailored repayment solutions. Deliver empathetic, compliant service aligned with Consumer Duty requirements, accurately document interactions, manage challenging conversations and complaints, and use customer systems and AI-assisted tools. The role is hybrid in Glasgow, with an initial office-based induction and variable shifts Monday through Saturday.

Manage legal administration and corporate secretarial activities for Intrum’s Irish investment vehicles. Responsibilities include supporting portfolio acquisitions, maintaining corporate records and meeting minutes, handling KYC and compliance filings, coordinating transaction documentation, liaising with notaries and law firms, and assisting with office facilities management.

Lead Workday Financial Accounting implementation activities by gathering requirements, configuring processes, designing integrations, validating financial data, executing testing and UAT, troubleshooting issues, supporting stakeholders, documenting solutions, training users, and managing post-implementation enhancements. The role bridges Finance, Accounting, and IT while ensuring compliance with IFRS and GAAP and maintaining accurate reporting and reconciliation.

Partner with Swedish leaders across the employee lifecycle, leading performance, compensation, engagement, talent development, recruitment, employee relations, organizational change, and restructuring. Coach leaders, manage labor-law and union matters, maintain HR data quality, and collaborate with local and global HR teams. The role requires analytical, business-oriented HR expertise, strong stakeholder management, Swedish and English fluency, and the ability to drive transformation in a hybrid environment.

Leads investor relationships and end-to-end management of securitized loan portfolios, owning performance, servicing quality, SLA and contractual compliance, governance, risk management, reporting, business planning, and stakeholder engagement. Partners across Operations, Collections, Legal, Finance, Risk, and Data & Analytics to improve portfolio outcomes. Oversees strategic recommendations and develops a high-performing team in a regulated financial-services environment.

Manage mortgage loan portfolios, process payments, maintain accurate account records, support customers, monitor arrears and defaults, explore loss mitigation options, ensure FCA and legal compliance, prepare servicing reports, resolve issues collaboratively, and identify process improvements. The role requires collections experience, strong analytical and organizational skills, sound judgment, attention to detail, and a commitment to positive customer outcomes.

Oversee accounting delivery, financial reporting, statutory compliance, tax reporting, reconciliations, and financial analysis for head office entities. Support month-end, quarter-end, and year-end close, audits, statutory statements, internal controls, and process improvements. Partner with the Finance Center of Excellence and cross-functional teams to resolve discrepancies, ensure accurate accounting treatment, and provide insights for decision-making.

Lead end-to-end enterprise B2B sales, develop and close complex multi-stakeholder opportunities, build C-suite relationships, design tailored solutions with internal teams, manage pipeline in Salesforce, represent Intrum externally, and ensure FCA Consumer Duty alignment.

Support integration work across multiple concurrent application implementation projects. Serve as the primary contact between product, engineering, implementation, group, and local teams. Troubleshoot APIs, event-driven flows, data models, payloads, and system discrepancies using SQL and relational databases. Support testing and go-live activities, maintain integration documentation, escalate issues, and drive improvements to recurring problems and bottlenecks.