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The Technology Program Manager leads strategic technology initiatives for core insurance platforms, ensuring effective execution and coordination across multiple teams while driving transformation initiatives in policy administration, billing, and claims processes.

Lead North America B2B sales expansion and commercial operations for pet-focused software and microchipping products. Build and scale sales teams, drive partner acquisition and retention, optimize end-to-end B2B operations (contracting, fulfillment, billing, inventory), implement CRM/RevOps systems, and collaborate cross-functionally with product, marketing, and finance to accelerate revenue, launch products, and improve partner outcomes.

Lead multi-brand product vision and strategy for DTC and B2B pet health platforms. Build and mentor product and UX teams, run SAFe ceremonies, prioritize roadmaps, drive product delivery, define success metrics, and partner with stakeholders and shelter/vet partners to improve pet outcomes and operational efficiency.

Support regulatory change management: monitor and analyze laws, communicate requirements, track compliance evidence, conduct audits and risk assessments, support investigations, develop corrective actions, provide training, and coordinate regulatory communications and documentation.

Lead product ownership for business-facing applications, manage a single development team through all phases, prioritize and propose application demand, define feature sets, perform market and competitor analysis, and collaborate with technology teams to make tactical product decisions.

Design, build, test, and ship responsive web and React Native mobile features. Own end-to-end delivery, integrate with backend APIs (.NET BFF), implement auth flows, maintain reusable accessible UI components, contribute CI/CD and release processes, mentor engineers, and drive performance and accessibility improvements.

The Lead Cybersecurity Engineer implements cloud security standards, manages cybersecurity tools, performs assessments, and supports data privacy and governance while collaborating with various teams.

Lead design and operate the enterprise integration platform across Azure, Dynamics 365, Databricks, CDP, payments, contact center, and AI surfaces. Define API/event standards, govern runtime (APIM, Service Bus, Event Grid, Logic Apps, Functions), ensure security, observability, delivery quality, and mentor the integrations team while coordinating cross-functional stakeholders and external partners.

Perform actuarial analyses, valuations, pricing and rate filings for pet insurance products; maintain models and reports, research filings, respond to rate objections, and communicate results to stakeholders.

The Director of Governance, Risk, and Compliance oversees the implementation of risk management and compliance programs across the enterprise. Responsibilities include regulatory compliance, audit leadership, third-party risk management, and collaboration across teams to ensure effective governance and oversight.