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The role involves developing relationships with clients, advising on financial strategies, managing client satisfaction, and staying updated on market trends.

Provide administrative and secretarial support to the general manager and management team: manage schedules and correspondence; prepare, consolidate, and distribute strategic documents; coordinate committee and board meetings, take minutes, and follow up; organize events and logistics; maintain records, track administrative metrics and expenses; support internal communications and use of information systems.

Design, develop and manage internal and external communications, social and digital media, and graphic/print materials. Advise stakeholders, diagnose communication needs, create action plans, analyze data, produce recommendations and reports, and serve as social media community manager to promote projects, policies and programs.

Advise and build lasting relationships with individual and business clients; assess needs, recommend investments, loans and insurance; manage satisfaction and service quality; collaborate with partners to design financial strategies; participate in community outreach and stay current on industry trends, regulations and Desjardins products and processes.

Administer Collabria's Azure platform: handle access requests and identity lifecycle, support AVD and Microsoft Fabric, maintain runbooks and operational documentation, produce governance and usage reports, execute approved Terraform-managed changes, coordinate access reviews and audits, and provide user support for MFA/SSO/password issues.

Manage and grow business client relationships by selling products and services, developing tailored solutions, negotiating terms, meeting sales objectives, identifying market opportunities, and representing the company in the business community.

Advise individual and business members on investments, loans, insurance and debt management; build and maintain client relationships; recommend solutions balancing client needs, profitability and risk; monitor satisfaction and service quality; stay current on market/regulatory trends; participate in community outreach.

Provide advisory data analytics for IT capacity and performance: define metrics, acquire and analyze large datasets, forecast trends, identify anomalies, recommend actions, support project impact evaluations, and produce dashboards and reports for stakeholders.

Advise individual and business members on investments, loans and insurance; build and maintain client relationships; assess satisfaction; design integrated financial strategies; represent the organization in community outreach and stay current on market trends.

Lead a regional legal support function for Property & Casualty claims, managing Section Managers and 100+ staff. Drive operational excellence, cross-functional partnerships with Legal and Claims, set performance metrics, oversee budgeting and resource allocation, coach leaders, and implement continuous improvement to deliver client-focused litigation and claims support.